Tailored Plan Launch is Delayed
NC Medicaid will delay Tailored Plan Launch beyond October 2023. A new launch date has not been announced. More information can be found here.
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Tailored Plan Launch is Delayed
To ensure beneficiaries can seamlessly receive care on day one, the North Carolina Department of Health and Human Services (NCDHHS) is delaying the start of the NC Medicaid Managed Care Behavioral Health and Intellectual/ Developmental Disabilities Tailored Plans (Tailored Plans) scheduled for Oct. 1, 2023. A new start date for Tailored Plan has not been announced.
Beneficiaries set to receive care through the Tailored Plans will continue to receive behavioral health services and I/DD and TBI supports through their Local Management Entity/Managed Care Organizations (LME/MCOs) and physical health and pharmacy services through NC Medicaid Direct, just as they do today. More information can be found here.
Meetings and events
Learn more about NC Medicaid Managed Care. Join us at a community meeting or event.
Make sure your mailing address and contact information are correct
Update your address and other information for Medicaid with an enhanced ePASS account – without having to call or visit your local Department of Social Services (DSS). Sign up today at epass.nc.gov.
You can also visit or call your local DSS to check your information or report changes. To find your local DSS, go to ncdhhs.gov/localdss
Medicaid recertifications began on April 1, 2023. You will get a letter from your local DSS if they need information to complete your recertification. Return the requested information to your local DSS to avoid a gap in your Medicaid coverage.
Schedule a ride to your medical appointment
Health plan members can schedule rides to medical appointments through Non-Emergency Medical Transportation (NEMT) services. Learn more about transportation services.
Look up providers and health plans
Use our tools to help you find and view primary care providers (PCPs) and health plans.
NC Medicaid Provider and Health Plan Lookup Tool
You can use the NC Medicaid Provider and Health Plan Lookup Tool to find a PCP. Our provider search will help you find the best PCP for you and your family.
To search for a provider, go to Find a provider.
Health Care Option Guide
You can use the Health Care Option Guide to view health plans. It will help you choose the best health plan to meet your health care needs.
To view health plans, go to View health plans.
Questions?
We can help. Call us to get answers to your questions about NC Medicaid Managed Care. The call is toll free.
Phone: 1-833-870-5500 (TTY: 711 or RelayNC.com)
Hours of operation: We are open from 7 a.m. to 5 p.m., Monday through Saturday.
Or use the chat tool to chat with us online.
For answers to common questions, go to Get answers.
You can also contact the NC Medicaid Ombudsman if you have questions or problems your health plan or provider could not answer. Call 1-877-201-3750 or visit ncmedicaidombudsman.org.
Get the free mobile app
To get the app, search for NC Medicaid Managed Care on Google Play or the App Store.
Use the app to find and view primary care providers (PCPs) and health plans for you and your family. Learn more about the free mobile app at Get answers.