Tailored Plans will now start October 1, 2023
NC Medicaid changed the start date for Tailored Plans. The new start date is October 1, 2023.
Until October 1, 2023, you will keep getting services the way you do now.
To learn more, read the NC Medicaid press release. Or call us toll free at 1-833-870-5500 (TTY: 711 or RelayNC.com).
Update your mailing address and contact information
Did you know you can update your address and other information for Medicaid without having to call or visit your local Department of Social Services (DSS)? ePASS is North Carolina’s secure self-service website where you can apply for benefits, view case details, renew your Medicaid, and update your information online. Sign up today for an Enhanced ePASS account. Go to epass.nc.gov.
You can also visit or call your local DSS to check your information or report changes. To find your local DSS office, go to ncdhhs.gov/localdss.
To learn more, go to Tailored Plan services.
Transportation services
You can schedule rides to medical appointments. Tailored Plan members will receive more information closer to the October 1st Tailored Plan launch date. Learn more about transportation services.
Get the free mobile app
To get the app, search for NC Medicaid Managed Care on Google Play or the App Store.
Use the app to find and view primary care providers (PCPs) and health plans for you and your family. Learn more about the free mobile app at Get answers.
Meetings and events
Learn more about NC Medicaid Managed Care. Join us at a community meeting or event.
Find and view providers and health plans
This website has tools to help you find and view primary care providers (PCPs) and health plans.
Medicaid and NC Health Choice Provider and Health Plan Lookup Tool
You can use the Medicaid and NC Health Choice Provider and Health Plan Lookup Tool to find a PCP. Our provider search will help you find the best PCP for you and your family.
To search for a provider, go to Find a provider.
Health Care Option Guide
You can use the Health Care Option Guide to view health plans. It will help you choose the best health plan to meet your health care needs.
To view health plans, go to View health plans.
Questions?
We can help. Call us to get answers to your questions about NC Medicaid Managed Care. The call is toll free.
Phone: 1-833-870-5500 (TTY: 711 or RelayNC.com)
Hours of operation: We are open from 7 a.m. to 5 p.m., Monday through Saturday.
Or use the chat tool to chat with us online.
For answers to common questions, go to Get answers.
You can also contact the NC Medicaid Ombudsman if you have questions or problems your health plan or provider could not answer. Call 1-877-201-3750 or visit ncmedicaidombudsman.org.