Tailored Plans will start December 1, 2022
On December 1, 2022, NC Medicaid will have a new type of health plan. It is called the Behavioral Health and Intellectual/Developmental Disabilities (I/DD) Tailored Plan (Tailored Plan). People who need certain services to address a mental health disorder, substance use disorder, intellectual/developmental disability (I/DD) or traumatic brain injury (TBI) may qualify for the Tailored Plan that serves their county.
To learn more, go to Tailored Plan services.
Meetings and events
Learn more about NC Medicaid Managed Care. Join us at a community meeting or event.
You can schedule rides to medical appointments. Learn more about transportation services.
Get the free mobile app
Use the app to find and view primary care providers (PCPs) and health plans for you and your family. Learn more about the free mobile app at Get answers.
Find and view providers and health plans
This website has tools to help you find and view primary care providers (PCPs) and health plans.
Medicaid and NC Health Choice Provider and Health Plan Lookup Tool
You can use the Medicaid and NC Health Choice Provider and Health Plan Lookup Tool to find a PCP. Our provider search will help you find the best PCP for you and your family.
To search for a provider, go to Find a provider.
Health Care Option Guide
You can use the Health Care Option Guide to view health plans. It will help you choose the best health plan to meet your health care needs.
To view health plans, go to View health plans.
We can help. Call us to get answers to your questions about NC Medicaid Managed Care. The call is toll free.
Phone: 1-833-870-5500 (TTY: 711 or RelayNC.com)
Hours of operation: 7 a.m. to 8 p.m., Monday through Friday and 7 a.m. to 5 p.m. on Saturday
Or use the chat tool to chat with us online.
For answers to common questions, go to Get answers.
You can also contact the NC Medicaid Ombudsman if you have questions or problems your health plan or provider could not answer. Call 1-877-201-3750 or visit ncmedicaidombudsman.org.
Update your mailing address and contact information
Make sure you do not miss any news about your Medicaid coverage. Check to be sure we have the right address and contact information for you.
To check your information or report changes, visit or call your local Department of Social Services (DSS) office.