Tailored Plans will now start October 1, 2023

To make sure beneficiaries have choices for care, the North Carolina Department of Health and Human Services (NCDHHS) changed the start of the NC Medicaid Managed Care Behavioral Health and Intellectual/ Developmental Disabilities (I/DD) Tailored Plans (Tailored Plans) to October 1, 2023. This will give the Tailored Plans time to add more providers.

Beneficiaries who were enrolled in the Tailored Plans will keep getting behavioral health services, I/DD and traumatic brain injury (TBI) supports through their Local Management Entity/Managed Care Organizations (LME/MCOs) until the Tailored Plans start. They will keep getting physical health and pharmacy services through NC Medicaid Direct.

Meetings and events

Learn more about NC Medicaid Managed Care. Join us at a community meeting or event.

Find meetings and events near you >

Make sure your mailing address and contact information are correct

Update your address and other information for Medicaid with an enhanced ePASS account - without having to call or visit your local Department or Social services (DSS).

Sign up today at epass.nc.gov

You can also visit or call your local DSS to check your information or report changes, to find your local DSS, go to ncdhhs.gov/localdss

To learn more, go to Tailored Plan services.

Schedule a ride to your medical appointment

Health plan members can schedule rides to medical appointments through Non-Emergency Medical Transportation (NEMT) services. Tailored Plan members will receive more information closer to the October 1st Tailored Plan launch date. Learn more about transportation services.

Look up providers and health plans

Use our tools to help you find and view primary care providers (PCPs) and health plans.

NC Medicaid Provider and Health Plan Lookup Tool

You can use the NC Medicaid Provider and Health Plan Lookup Tool to find a PCP. Our provider search will help you find the best PCP for you and your family.

To search for a provider, go to Find a provider.

Health Care Option Guide
You can use the Health Care Option Guide to view health plans. It will help you choose the best health plan to meet your health care needs.

To view health plans, go to View health plans.


We can help. Call us to get answers to your questions about NC Medicaid Managed Care. The call is toll free.

Phone: 1-833-870-5500 (TTY: 711 or RelayNC.com)
Hours of operation: We are open from 7 a.m. to 5 p.m., Monday through Saturday.

Or use the chat tool to chat with us online. 

For answers to common questions, go to Get answers

You can also contact the NC Medicaid Ombudsman if you have questions or problems your health plan or provider could not answer. Call 1-877-201-3750 or visit ncmedicaidombudsman.org.

Get the free mobile app

To get the app, search for NC Medicaid Managed Care on Google Play or the App Store.

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Use the app to find and view primary care providers (PCPs) and health plans for you and your family. Learn more about the free mobile app at Get answers