Coordinate services for physical health, behavioral health, intellectual/developmental disabilities (I/DD), pharmacy, long-term services and supports (LTSS) and traumatic brain injury (TBI).
Connect beneficiaries to local programs and community resources to address unmet health-related needs (such as housing, food, transportation, personal safety and employment).
Provide person-centered planning that focuses on beneficiarys needs and goals.

ebcitribaloption.com

1-888-245-0179

communitycarenc.org

1-877-201-3750

ncmedicaidombudsman.org

Are not getting the care you need
Have questions about a notice or bill
Have talked with your provider or health care option and cannot solve a problem
Have questions about the complaint or appeal process

ncdhhs.gov/localdss

Benefits and services

There are three ways to apply:

Online: Apply online at ePass.
Mail: Mail a paper application or drop it off at your local Department of Social Services (DSS). Get a copy of the paper application.
In person: Apply in person at your local DSS.

ncdhhs.gov/localdss

medicaid.ncdhhs.gov/medicaid/get-started/apply-for-medicaid-or-health-choice

NCID

Online:

account

Find a provider
View health plans
View and change your information

Enroll

1-833-870-5500

RelayNC.com

Most people can change their health plan within 90 days of health plan enrollment.

At your Medicaid recertification date
If you are required to change health plans
If you have a special or with cause reason, such as:

You moved out of your health plan's service area
You have a family member in a different health plan
You cannot get all the related services you need from providers in your health plan, and there is a risk to getting the services separately
A different health plan may be better for your complex medical conditions
Your Long-Term Services and Supports (LTSS) provider is not in your health plan
Your health plan does not cover a service you need for moral or religious reasons
Other reasons (poor quality of care, lack of access to covered services, lack of access to providers experienced in dealing with your health care needs)

one

Log in to your NC Medicaid Managed Care account. You will need to have your NCID ready in order to log in and request to change your health plan.
Use this website to submit your form. To learn more, go to Submit forms online.
Call us toll free at 1-833-870-5500 (TTY: 711 or RelayNC.com).
Mail or fax the Health Plan Change Request form.

1-833-870-5500

RelayNC.com

Some people can change their health plan at any time.

You need services to address a mental health disorder, substance use disorder, intellectual/developmental disability (I/DD) or traumatic brain injury (TBI)
You are a federally recognized tribal member or qualify for services through Indian Health Service (IHS)

1-833-870-5500

Go to Find a provider.
Find a list of doctors and other specialists for each health plan on the free mobile app.
Call us at 1-833-870-5500 (TTY: 711 or RelayNC.com). The call is toll free.
Ask your PCP.

Contacts and links

Do you want to keep your current provider? Or do you want a new one?
Does the health plan have the providers, hospitals and specialists you use? To find out, use this website or the free NC Medicaid Managed Care mobile app.
Does anyone in your family have special health needs?
What added services does the health plan have?

View health plans

Tips for choosing a health plan

1-833-870-5500

RelayNC.com

Contacts and links

Alliance Health

alliancehealthplan.org

Eastpointe

eastpointe.net

Partners Health Management

partnersbhm.org

Sandhills Center

sandhillscenter.org

Trillium Health Resources

trilliumhealthresources.org

Vaya Health

vayahealth.com

ncdhhs.gov/localdss

epass.nc.gov

1-888-245-0179

Request to Move to NC Medicaid Direct (Fee for Service) or LME-MCO: Beneficiary Form

Request to move to NC Medicaid Direct (Fee for Service) or LME-MCO: Provider form

Submit forms online

1-833-870-5500

RelayNC.com

Find and view primary care providers (PCPs) and health plans
Choose a PCP
Enroll (join a health plan)

cannot

NC Medicaid Managed Care

Google Play

App Store

Online: Log in to your NC Medicaid Managed Care account.
Mobile app: To get the free mobile app, search for NC Medicaid Managed Care on Google Play or the App Store.
Phone: Call us at 1-833-870-5500 (TTY: 711 or RelayNC.com). The call is toll free.

1-833-870-5500

1-833-870-5500

NC Medicaid Direct
Eastern Band of Cherokee Indians (EBCI) Tribal Option

Standard Plans

WellCare
UnitedHealthcare Community Plan
Healthy Blue
AmeriHealth Caritas
Carolina Complete Health

Tailored Plans

Alliance Health
Eastpointe
Partners Health Management
Sandhills Center
Trillium Health Resources
Vaya Health

Providers must update their data within 30 days of the change.
Health plans must update their data within 10 days of the change.
Once a change is processed, we update this website within 5 business days.

Get answers.

1-833-870-5500

relaync.com

for 's health plans. You chose to be the primary care provider.","mb_choose":"Choose","mb_choose_health_plan":"Choose a health plan first. Then find a primary care provider (PCP) who works with that plan.","mb_choose_multiple":"(Choose one or more)","mb_choose_one":"(Choose one)","mb_choose_one_two":"(Choose one or two)","mb_choose_pcp":"Choose a primary care provider (PCP). Then find a health plan that works with that PCP.","mb_choose_plans":"Choose from the list of plans. Compare them to find the best option","mb_choosing_a_plan":"You are choosing a plan that is accepted by your provider ","mb_chose_ncmedicaid_pcp_popup":"Choosing NC Medicaid Direct will remove the PCP you previously selected and one will be assigned to you.","mb_chose_plan_confirmation":"We received your plan choice.","mb_chose_plan_direction":"Now choose a primary care provider (PCP).","mb_chose_plan_next_step":"You may choose a PCP who works with your health plan. 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The letter will give you a decision about your request. \n\nTo change your primary care provider (PCP), call your health plan at the number on your Medicaid card. You can also view contact information for the health plans at Contacts and links.","mb_confirmation_next_header":"Next steps","mb_confirmation_plan":"Plan","mb_confirmation_provider":"Primary care provider (PCP)","mb_confirmation_provider_skipped":"No provider chosen","mb_confirmation_status_header":"Status","mb_confirmation_status_success":"We received your request to change health plans.","mb_congratulations_direction":"What happens next?","mb_congratulations_done":"Congratulations, You're Done!","mb_congratulations_done1":"Member: ","mb_congratulations_done2":"Health Plan: ","mb_congratulations_done3":"Provider: ","mb_congratulations_done4":"You chose for 's health plan. You requested to be your provider.","mb_congratulations_done6":"Next you will go back to the list of all members.","mb_congratulations_done7":"[Continue]","mb_congratulations_header":"Enrollment Submitted","mb_congratulations_no_provider":"You chose for 's health plan. You chose not to request a primary care provider.","mb_conjunction":"and","mb_connection_error":"We could not connect to NC Medicaid Managed Care. Please try again later.","mb_contact":"Contact","mb_contact_button":"contact us button","mb_contact_description":"contact description","mb_contact_us":"Contact us","mb_contact_us_instructions":"Call us to get answers to your questions. The call is toll free. Hours of operation: We are open from 7 a.m. to 5 p.m., Monday through Saturday.","mb_continueasguest":"Continue as guest","mb_county":"County","mb_county_label":"County","mb_current":"Current","mb_current_location":"Go to my current location","mb_currentplan_effectivedate":"Current health care option effective date","mb_day_friday":"Friday","mb_day_monday":"Monday","mb_day_saturday":"Saturday","mb_day_sunday":"Sunday","mb_day_thursday":"Thursday","mb_day_tuesday":"Tuesday","mb_day_wednesday":"Wednesday","mb_delete_account":"Delete account","mb_delete_account_url":"https://ncid.nc.gov/idmdash/#/requests","mb_directions":"Directions","mb_disclaimer_email":"By giving your email address and checking the box, you agree to get emails from NC Medicaid Managed Care.","mb_disclaimer_email_2":"You will not get paper letters by mail. Your information will not be used to sell products. You agree to tell NC Medicaid Managed Care if your email address changes. To stop getting emails and get paper letters again, select the \"Unsubscribe\" link at the bottom of the email. You may also stop emails by updating your communication preferences in your secure online account.","mb_disclaimer_email_optout":"By unchecking this box, you agree to stop getting emails from NC Medicaid Managed Care.","mb_disclaimer_email_req":"You do not have an email address on file. Please add an email address to continue.","mb_disclaimer_txts":"By giving your cell phone number and checking the box, you agree to get text messages from NC Medicaid Managed Care.","mb_disclaimer_txts_2":"You will not get paper letters by mail. Your information will not be used to sell products. You agree to tell NC Medicaid Managed Care if your cell phone number changes. To stop getting text messages and get paper letters again, reply STOP when you get a text. Message and data rates may apply. Message frequency varies. You may also stop text messages by updating your communication preferences in your secure online account. The terms and conditions at the link below also apply.","mb_disclaimer_txts_optout":"By unchecking this box, you agree to stop getting text messages from NC Medicaid Managed Care.","mb_disclaimer_txts_req":"You do not have a cell phone number on file. Please add a cell phone number to continue.","mb_disenroll_acknowledgement":"I understand and agree","mb_disenroll_action":"Action required","mb_disenroll_back_button":"Previous","mb_disenroll_description":"Once your request and supporting documents have been reviewed, you will receive a letter from North Carolina Medicaid with information about your request.","mb_disenroll_example_header":"Required information for the provider letter","mb_disenroll_examples":"* Medicaid ID number \n* Member full name \n* Reason for the change","mb_disenroll_fax":"1-833-898-9655","mb_disenroll_fax_header":"By fax","mb_disenroll_finish_button":"Finish","mb_disenroll_help":"For more information, go to Get answers.","mb_disenroll_instructions":"We received your request to change health plans. An Enrollment Specialist will decide if you can make the change. If your request is because a family member is in another plan, you do not have to do anything. If your request is for any other reason, we will need a letter from your provider.","mb_disenroll_mail":"NC Medicaid \nPO Box 613 \nMorrisville NC 27560","mb_disenroll_mail_header":"By mail","mb_disenroll_names":"Member name","mb_disenroll_next":"Next","mb_disenroll_next_button":"Next","mb_disenroll_next_header":"What happens next?","mb_disenroll_next_message":"NC Medicaid Managed Care will send you a letter when they get your request and proof. The letter will give you a decision about your request.\n\nTo change your primary care provider (PCP), call your health plan at the number on your Medicaid card. You can also view contact information for the health plans at https://ncmedicaidplans.gov/contacts-and-links.","mb_disenroll_plan":"Health plan","mb_disenroll_send_header":"Where to send proof","mb_disenroll_terms":"By checking the box below, you understand and agree to the next steps to complete your enrollment request.","mb_dismiss_dialog":"Dismiss dialog","mb_dismiss_filter":"Dismiss filter dialog / Close filter","mb_distance":"Distance","mb_dob":"Date of Birth","mb_dob_month":"Enter your abbreviated birth month","mb_dob_scroll":"Please scroll for your birth month, day, and year or type to enter","mb_documents_and_forms":"Submit forms online","mb_documents_link":"https://ncmedicaidplans.gov/submit-forms-online","mb_done":"Done","mb_edit":"Edit","mb_edit_address_information":"Edit Address Information","mb_edit_beneficiary":"Enrollment choices:","mb_edit_profile":"Edit profile","mb_effectivedate":"New health care option effective date","mb_english":"English","mb_enroll":"Enroll","mb_enroll_in_plan":"Choose this plan","mb_enroll_now":"Enroll Now","mb_enroll_plan_details":"Member: \n Health Plan: \n Provider: ","mb_enroll_plan_details1":"Member: \n Provider: \n Health Plan: ","mb_enrolled_plan":"Current health care option","mb_enrolling":"enrolling","mb_enrollment":"Enrollment","mb_enrollment_error":"Error","mb_enrollment_info":"Enrollment information","mb_enrollment_m003_next":"We will send you a letter telling you which health plan you are enrolled in. We will send the letter before July 1. If you have questions, call us at 1-833-870-5500 (TTY: 711 or relaync.com). The call is toll free. Or use the chat tool to chat with us online. We are open from 7 a.m. to 5 p.m., Monday through Saturday.","mb_enrollment_m003_status":"We received your enrollment choices.","mb_enrollment_m013_next":"You chose the plan you have now. We will not make any changes.\n\nTo change your primary care provider (PCP), call your health plan at the number on your Medicaid card. You can also view contact information for the health plans at https://www.ncmedicaidplans.gov/contacts-and-links","mb_enrollment_m013_status":"No changes made","mb_enrollment_plan_change_current":"This member is currently enrolled in as the health plan.","mb_enrollment_plan_change_description":"You are currently enrolled in a health plan and are requesting a different plan which requires you to submit a Plan Change Reason Code.","mb_enrollment_plan_change_selected":"You chose for .","mb_enrollment_plan_info":"Now Choose a Plan \n Member: \n Provider: \n Health Plan: [blank] \n\n We received your provider choice. \n You chose to be the primary care provider for . \n\n Now you must choose a plan. \n You must choose a health plan that works with your provider. Next you will see a list of plans that work with .","mb_enrollment_provider_info":"Now Choose a Provider \n Member: \n Health Plan: \n Provider: [blank] \n\n We received your plan choice. \n You chose for 's health plan. \n\n Now you must choose a provider. \n You must choose a provider who works with your health plan. Next you will see a list of providers who work with .","mb_enrollment_received":"We received your enrollment choices.","mb_enrollment_submitted_to_state":"We sent your health plan choice to the state for processing. You may still change your plan.","mb_enrollment_transaction_failed":"We were unable to process your enrollment choices. You may have to choose a different plan or provider. You can call us at 1-833-870-5500 for help (TTY: 711 or relaync.com). The call is toll free.","mb_enrollmenttermstitle":"Terms of enrollment","mb_enrolment_submit":"Successfully submitted enrollment","mb_enter":"Enter","mb_errorLoginMissingRequiredFields":"You must fill out all fields, including date of birth and last 4 digits of SSN.","mb_error_popup":"Error","mb_evening":"Good Evening","mb_expanded":"expanded","mb_explore_guest":"You can explore the app as a guest. You must log in to enroll.","mb_facetpanel2":"Provider specialty","mb_facetpanel4":"Languages spoken","mb_faq_pagetitle":"Get answers","mb_faqs":"FAQ","mb_filter":"Filter","mb_filter_providers":"Filter providers","mb_filters":"Filters","mb_filters_popup_title":"Filter","mb_find_a_plan":"Find a plan","mb_find_a_provider":"Find a Provider","mb_find_providers":"Search","mb_find_providers_near":"Find providers","mb_find_suitable_providers":"Find the provider that suits you best.","mb_finish_save":"Finish and save","mb_firstname":"First Name","mb_follow_twitter":"Follow us on Twitter!","mb_follow_us":"Follow Us!","mb_gender_female":"Female","mb_gender_label":"Gender","mb_gender_male":"Male","mb_gender_unspecified":"Unspecified","mb_get_in_touch":"We are here to help.","mb_give_us_call":"Call NC Medicaid Managed Care Call Center","mb_glossary_pagetitle":"Words to know","mb_goBack":"Go back","mb_guest_mode":"You are in Guest Mode","mb_guest_title":"Home","mb_guestmodeinstruction":"Explore this content as a guest. To start the process of enrolling you will need to log in.","mb_head_of_household":"Head of Household","mb_header_accessibility":"Accessibility","mb_header_all_plans_accepted":"All Plans Accepted","mb_header_beneficiary":"Member","mb_header_enrolling":"Enrolling:","mb_header_medicaidplans":"NC Medicaid Direct","mb_header_otherplans_accepted":"Other Plans Accepted","mb_header_plan":"Health plan","mb_header_provider":"Provider","mb_header_standardplans":"Standard Plans","mb_header_standardplans_accepted":"Standard Plans Accepted","mb_header_tailored_care_management":"Tailored Care Management Provider","mb_header_tailoredplans":"Tailored Plans","mb_header_tailoredplans_accepted":"Tailored Plans Accepted","mb_header_tribalplans":"EBCI Tribal Option","mb_header_view_all_plans_accepted":"View All Plans Accepted","mb_health_plan":"Health Plan","mb_help_button_has_popup":"help button has pop-up, double tap to activate","mb_help_pagetitle":"Help","mb_help_text":"help","mb_home":"Home","mb_hospital_affiliation":"Others this provider works with","mb_hospitals":"Hospitals","mb_hours_open":"Hours Open","mb_i_accept":"I accept","mb_ihcp_info_text":"Check this box to search for Indian Health Care Providers (IHCPs). If you do not check this box, your results will show all Providers, including ones that are not IHCPs. An IHCP is a health care provider that serves tribal members who qualify. It is run by the Eastern Band of Cherokee Indians (EBCI).","mb_ihcp_only":"IHCP Only","mb_ios_store_link":"https://itunes.apple.com/us/app/nc-medicaid-managed-care/id1465910986","mb_language_info_text":"If no language is selected, results return all English speaking providers","mb_language_label":"Language","mb_languages_label":"Language","mb_lastfour":"Last 4 digits of SSN","mb_lastname":"Last Name","mb_learn_more":"Learn about NC Medicaid","mb_learn_more_url":"https://ncmedicaidplans.gov/learn","mb_leave_process":"Leave","mb_like_facebook":"Like us on Facebook!","mb_like_us":"Like Us!","mb_link":"Link","mb_link_collapsed":"link collapsed","mb_link_expanded":"link expanded","mb_link_facebook":"https://www.facebook.com/ncdhhs","mb_link_ncid":"Link your NCID","mb_link_ncid_info":"You must link your NCID the first time you log into your account. To link your account, fill in the information below.","mb_link_twitter":"https://twitter.com/ncdhhs","mb_load_more_results":"Load More","mb_loading":"Loading","mb_located_within":"Located within","mb_location":"Location","mb_location_denied_message":"To find a provider near your current location, you must enable Location Services in your device's Settings.","mb_location_denied_title":"Permission Denied","mb_location_error":"To find a provider near your current location, you must enable Location Services in your device's Settings.","mb_location_failure":"To find a provider near your current location, you must enable Location Services in your device's Settings.","mb_lockedout":"Your case is locked. Please call the contact center.","mb_login":"Log in","mb_login_button":"Log in to enroll","mb_login_error":"We don't seem to have that information in our records. Please try to sign in again or call us at 1-833-870-5500 (TTY: 711 or relaync.com). The call is toll free.","mb_login_to_enroll":"Log in to enroll","mb_logout":"Log out","mb_logout_button":"log-out button","mb_maintenance":"Upcoming Maintenance","mb_medicaid_direct_plan_banner":"You searched for NC Medicaid Direct. You will find providers who work with NC Medicaid Direct. To learn more about NC Medicaid Direct, go to Get Answers.","mb_medicaid_id":"Medicaid ID","mb_memberfname":"Member First Name","mb_memberlname":"Member Last Name","mb_members":"Members: ","mb_modify_selections":"Modify Selections","mb_morning":"Good Morning","mb_network_error":"Failed to connect to NC Medicaid Managed Care. Please check your device's network connection.","mb_newUser":"New user","mb_next":"Next","mb_next_plan":"next plan","mb_no":"No","mb_no_search_results_message":"No Providers match your search. Please try a new search or check the Medicaid and NC Health Choice Provider and Health Plan Lookup Tool again later. Health plans add new providers to their networks, so we update the tool each day.","mb_no_stay_logged_in":"No, stay logged in","mb_no_value_selected":"No value selected","mb_none":"None","mb_none_selected":"None selected","mb_noplan_message":"We have found a problem which stops you from enrolling online. Please call us for assistance.","mb_noplanselected":"No plan selected yet","mb_nosearchresults":"Your search returned no results. If you cannot find your PCP, check back in a few days. We update the provider directory each day as health plans add providers.","mb_not_completed":"not completed","mb_npi_label":"NPI/Atypical #","mb_of":"of","mb_office_hours":"Office hours","mb_ok":"OK","mb_opens_dialog_link":"Opens dialog link","mb_opt_email":"I agree to the terms and conditions to opt in to email messages","mb_opt_txt":"I agree to the terms and conditions to opt in to text messages","mb_organization_for_plan":"Search by Organization
for a Plan","mb_organization_name":"Organization","mb_organization_returned":"organizations match your search","mb_ortext":"OR","mb_paperless_terms":"Text message terms and conditions","mb_paperless_terms_url":"https://www.ncmedicaidplans.gov/text-message-terms-and-conditions","mb_patients_age_21_and_over":"21 and Over","mb_patients_age_both":"Both","mb_patients_age_label":"Age of Patients Accepted","mb_patients_age_under_21":"0-20","mb_patients_gender_label":"Gender of Patients Accepted","mb_pcp_alert":"If you choose NC Medicaid Direct, a PCP will be assigned to you.
To learn more, go to Get answers.","mb_pcp_only":"PCP Only","mb_pcp_only_info_text":"Check this box to search for Primary Care Providers (PCPs). If you do not check this box, your results will show all Providers, including ones that cannot be your PCP. A PCP is a health care provider, such as your family doctor, that you choose to give you routine care and refer you to specialists when needed.","mb_pcp_specialties":"Specialties","mb_phone":"1-833-870-5500","mb_phone_label":"Phone","mb_phone_number":"Phone number","mb_plan":"Plan","mb_plan_affiliation_label":"Plan(s) accepted","mb_plan_chosen":"Plan Chosen","mb_plan_filter":"Plan","mb_plan_for_organization":"Search by Plan
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for a Provider","mb_plan_provider_pcp_message":"You must choose a primary care provider (PCP). Your PCP is the doctor or clinic you go to when you are sick or need a checkup.","mb_plan_provider_pcp_title":"Plan vs. Provider vs. PCP","mb_planchange_reason":"Select a reason","mb_planchange_text":"Tell us why you're choosing a new health plan.","mb_planpicked":"New health care option","mb_plans_available":"plan(s) available \n\nThere may be other health plans available to you. To learn more, call us toll free at 1-833-870-5500 (TTY: 711 or relaync.com).","mb_plural_star_out_of_5":"stars out of 5","mb_pop_up_button":"Pop-up button","mb_pop_up_button_interaction":"double tap to activate the picker","mb_pre_search_banner":"You can now search for other health care options in this directory. For questions or to learn more, go to Get Answers.","mb_previous_plan":"previous plan","mb_privacy_policy":"Privacy statement","mb_privacy_policy_url":"https://ncmedicaidplans.gov/privacy-statement","mb_profile":"Profile","mb_profile_description":"Only the head of household can change the email address and cell phone number on file with us. \n\nTo make changes to your address or household phone number, please contact your local Department of Social Services (DSS).","mb_profile_info":"Member information","mb_profile_save":"Your changes have been saved","mb_profile_selected":"Profile selected","mb_promo_description":"NC Medicaid changed the start date for Tailored Plans. The new start date is October 1, 2023. Until October 1, 2023, you will keep getting services the way you do now.","mb_promo_title":"Tailored Plans will now start October 1, 2023","mb_provider_address":"Address","mb_provider_banner_instructional_text_hpfo":"To search, choose a Health Plan, location, and one more search field.","mb_provider_banner_instructional_text_hpfp":"To search, choose a Health Plan, location, and one more search field.","mb_provider_banner_instructional_text_ofhp":"To search, enter a location and one more search field.","mb_provider_banner_instructional_text_pfhp":"To search, enter a location and one more search field.","mb_provider_distance":"miles away","mb_provider_driving_directions":"Driving Directions","mb_provider_first_name":"Provider First Name","mb_provider_for_plan":"Search by Provider
for a Plan","mb_provider_gender":"Gender","mb_provider_gender_label":"Provider Gender","mb_provider_group_site":"Group practice name","mb_provider_hospital":"Hospital","mb_provider_language":"Language(s)","mb_provider_last_name":"Provider Last Name","mb_provider_logo":"Provider Logo","mb_provider_no_results":"No Providers match your search","mb_provider_plans_accepted":"Plans Accepted","mb_provider_search":"Find a Provider","mb_provider_specialty":"Provider specialty","mb_provider_title":"Provider search","mb_provider_type_required":"you must select a provider type","mb_provider_view_details":"View Details","mb_providerlocationinstructions":"Choose a Health Plan. Then choose a Provider that works with that Health Plan.","mb_providers":"Providers","mb_providers_no_results":"No Providers match your search. Please try a new search or check the Medicaid and NC Health Choice Provider and Health Plan Lookup Tool again later. Health plans add new providers to their networks, so we update the tool each day.","mb_providers_returned":"providers match your search","mb_providers_updating_banner_body":"Please check the Medicaid and NC Health Choice Provider and Health Plan Lookup Tool again later. Health plans add new providers to their networks, so we update the tool each day.","mb_providers_updating_error_message_body":"Please try a new search or check the Medicaid and NC Health Choice Provider and Health Plan Lookup Tool again later. Health plans add new providers to their networks, so we update the tool each day.","mb_providers_updating_title":"Unable to find your provider?","mb_providers_working_at_this_location":"Providers Working at This Location","mb_radio_button_checked":" of ","mb_radio_button_unchecked":" of ","mb_ratings_alert_content_android":"Rate this app in Google Play.","mb_ratings_alert_content_ios":"Rate this app in the App Store.","mb_ratings_alert_ignore":"Don't Show Again","mb_ratings_alert_later":"Not Now","mb_ratings_alert_rate":"Leave Rating","mb_ratings_alert_title":"Like NC Medicaid?","mb_report_error":"Report Error","mb_report_error_description":"Are you a health care Provider?","mb_report_error_link_member":"https://ncmedicaidplans.gov/form/report-an-error-member","mb_report_error_link_provider":"https://ncmedicaidplans.gov/form/report-an-error-providers-and-organizations","mb_required":"Required","mb_reset":"Reset","mb_results":"result(s)","mb_rightbox_button3":"Help","mb_rightbox_title":"What would you like to do?","mb_save":"Save","mb_save_changes":"Save changes","mb_sdr_document_instructions":"This page has your letters from NC Medicaid Managed Care. You may not have letters on this page if you have not signed up to go paperless, or we have not sent you any paperless letters. Learn more about going paperless at Get answers.","mb_sdr_documents_header":"Letters","mb_sdr_letter_count":" letters, unread","mb_sdr_menu_title":"Letters","mb_search":"Search","mb_search_address_field":"Address","mb_search_address_label":"Address","mb_search_by_health_plan_for_organization_title":"Search by Health Plan \nFor an Organization","mb_search_by_health_plan_for_provider_title":"Search by Health Plan\n For a Provider","mb_search_by_last_name":"Enter practice name","mb_search_by_location":"Search by Location","mb_search_by_name":"Search by Name","mb_search_by_organization_for_health_plan_title":"Search by Organization\n For a Health Plan","mb_search_by_provider_for_health_plan_title":"Search by Provider \nFor a Health Plan","mb_search_city_field":"City","mb_search_county_field":"County","mb_search_county_label":"County","mb_search_landing_instructions":"Use this page to find and view Health Plans, Providers, and Organizations.","mb_search_landing_title":"Find a Provider","mb_search_provider_description":"Search for providers description","mb_search_provider_name":"Search provider name","mb_search_video_instructions":"Watch a video>","mb_search_zip_field":"ZIP Code","mb_search_zip_label":"ZIP Code","mb_select":"- select -","mb_select_a_plan":"Select a Plan","mb_select_a_provider":"Choose a provider","mb_select_all":"Select All","mb_select_beneficiary":"Select beneficiary you'd like to enroll. Or view their profile","mb_select_criteria":"Enter your search above. You must select one more search field.","mb_select_location":"select a location","mb_select_location_criteria":"Enter your search above. You must select a location and one more search field.","mb_select_location_remaining":"Enter your search above. You must enter a location.","mb_select_multiple":"Select multiple","mb_select_plan":"Enter your search above. You must select a Health Plan.","mb_select_plan_criteria":"Enter your search above. You must select a Health Plan and one more search field.","mb_select_plan_location":"Enter your search above. You must select a Health Plan and location.","mb_select_plan_location_criteria":"Enter your search above. You must select a Health Plan, location and one more search field.","mb_select_provider":"Choose this provider","mb_select_provider_card":"Select","mb_selectedname":"You have selected for enrollment.","mb_selectprovider_withplan":"You are choosing a provider who accepts your selected plan ","mb_servicedown":"North Carolina Enrollment Broker service is offline. Please try again later.","mb_settings":"Open Settings","mb_show_all_providers":"View all Providers","mb_show_all_specialties":"Specialties at this Location","mb_showing_plan":"Showing plan","mb_showing_results_for":"Results for:","mb_single_star_out_of_5":"star out of 5","mb_sites":"Group Names","mb_skip_finish":"Skip and finish","mb_sort":"sort","mb_sort_and_filter":"Filter","mb_spanish":"Español","mb_specialties":"Specialty","mb_specialty":"Specialty","mb_specify_last_name":"Enter your search above. You must enter at least a portion of a Provider last name.","mb_specify_last_name_location":"Enter your search above. You must enter at least a portion of a Provider last name and location.","mb_specify_org_name":"Enter your search above. You must enter at least a portion of an Organization name.","mb_specify_org_name_criteria":"Please specify an organization name and one other search criteria","mb_specify_org_name_location":"Enter your search above. You must enter a location.","mb_specify_org_name_location_criteria":"Enter your search above. You must enter at least a portion of an Organization name and location.","mb_standard_plan_banner":"You searched for a Standard Plan. You will find providers who work with the Standard Plan you chose. To learn more about Standard Plans, go to Get Answers.","mb_state":"State","mb_status":"status","mb_status_each_beneficiary":"Status heading for each beneficiary","mb_stay_here":"Stay","mb_steps":"Steps","mb_submit":"Submit","mb_swipe_left_for_next_plan":"Swipe left for next plan","mb_swipe_right_for_previous_plan":"Swipe right for previous plan","mb_tailored_plan_banner":"You searched for a Tailored Plan. You will find providers who work with the Tailored Plan you chose. To learn more about Tailored Plans, go to Get Answers.","mb_teletype":"TTY","mb_tenative_date":"The tenative date for your plan enrollment to begin is ","mb_terms_title":"Do you agree with these statements?","mb_timeout":"You were logged out because of inactivity. Please log in again.","mb_too_many_results_message":"Your search has too many results. Please select other fields to narrow your search. Or you can narrow your location.","mb_transfer_reason":"Transfer Reason","mb_tribal_option_info":"As a member of the Eastern Band of Cherokee Indians (EBCI) Tribal Option, you will only see PCPs in these search results. You can still get services from any Medicaid or NC Health Choice Provider listed in a search under the NC Medicaid Direct Health Plan.","mb_tty":"711 or relaync.com","mb_ttynumber":"TTY","mb_tutorial_ad_link":"https://youtu.be/Vkc4YwXZvso","mb_tutorial_ad_title":"For audio descriptions, watch Tutorial: Medicaid and NC Health Choice Provider and Health Plan Lookup Tool (Audio Description)..","mb_tutorial_link":"https://youtu.be/UF2GgTF4oRY","mb_tutorial_video_header":"Learn how to search for providers and health plans","mb_tutorial_video_title":"Watch Tutorial: Medicaid and NC Health Choice Provider and Health Plan Lookup Tool.","mb_use_location":"Current Location","mb_verr_generalfailure":"Search error","mb_verr_nosearchresults":"Your search returned no results","mb_view_profile":"View profile","mb_want_cancel_process":"Are you sure you want to cancel?","mb_web_back":"Back","mb_web_forward":"Forward","mb_website":"ncmedicaidplans.gov","mb_website_url":"https://www.ncmedicaidplans.gov","mb_welcome_guest":"Welcome, Guest!","mb_what_would_you_like_to_do":"What would you like to do?","mb_wheelchair_accessible":"Wheelchair Accessible","mb_wheelchair_accessible_label":"Wheelchair Accessible","mb_wheelchair_info_text":"Choose one or more to search for providers that offer accommodations you may need.","mb_y":"Yes","mb_years_old":"years old","mb_yes_log_out":"Yes, log out","mb_youareenrolled":"You are enrolled in","mb_zip":"ZIP Code","mb_zipcode_error":"You must enter a valid ZIP Code.","web_a":"","web_action_required":"Action required","web_added":"has been added to your enrollment choices.","web_added_body":"To enroll, select Save & continue.","web_added_pcp_body":"To enroll, select continue.","web_address":"Address","web_address_line1_error":"You must enter a valid address.","web_address_line2_error":"You must enter a valid address.","web_after_hours_help_text":"After Hours Phone Number

For medical advice when the office is closed, call the after hours phone number.","web_after_hours_no":"After Hours Phone","web_alert_api_unavailable":"Our service is not available at this time. Please try again. For help, call us at 1-833-870-5500 (TTY: 711 or relaync.com). The call is toll free.","web_alert_skip_provider":"You do not have to choose a PCP. You may","web_alert_skip_provider_skip":"Skip this step","web_and":"and","web_and_one_other_search_criteria":"one more search field","web_authentication_error_case_not_found":"We could not find your information in our system. Please check your information and try again. For help, you can call us at 1-833-870-5500. (TTY: 711 or relaync.com). The call is toll free.","web_authentication_error_client_cin_not_matched_client":"We could not find a match to your information. Please check your information and try again. For help, you can call us at 1-833-870-5500. (TTY: 711 or relaync.com). The call is toll free.","web_authentication_error_client_not_found":"We could not find your information in our system. Please check your information and try again. For help, you can call us at 1-833-870-5500. (TTY: 711 or relaync.com). The call is toll free.","web_authentication_error_client_not_matched_with_case":"We could not find a match to your information. Please check your information and try again. For help, you can call us at 1-833-870-5500. (TTY: 711 or relaync.com). The call is toll free.","web_authentication_error_duplicate_registration_process":"We found another NCID linked to the member information you entered. Please check your information and try again. For help, you can call us at 1-833-870-5500. (TTY: 711 or relaync.com). The call is toll free.","web_authentication_error_locked_out":"Your account is locked because your validation failed too many times. For help, call us at 1-833-870-5500 (TTY: 711 or relaync.com). The call is toll free.","web_authentication_error_no_valid_clients":"At this time, you and your household members do not qualify for Medicaid. For questions, call 1-833-870-5500 (TTY: 711 or relaync.com). The call is toll free.","web_authentication_error_verr_case_locked":"Your account is locked because your validation failed too many times. For help, call us at 1-833-870-5500 (TTY: 711 or relaync.com). The call is toll free.","web_authentication_error_verr_client_belongs_in_multiple_cases":"We found more than one case for you, or the Medicaid ID you entered matches more than one person. For help, call us at 1-833-870-5500 (TTY: 711 or relaync.com). The call is toll free.","web_authentication_error_verr_client_not_found":"We could not find your information in our system. Please check your information and try again. For help, call us at 1-833-870-5500 (TTY: 711 or relaync.com). The call is toll free.","web_authentication_error_verr_more_then_one_client_identified":"We found more than one case for you, or the Medicaid ID you entered matches more than one person. For help, call us at 1-833-870-5500 (TTY: 711 or relaync.com). The call is toll free.","web_beneficiary_id":"Medicaid ID","web_beneficiary_id_error":"Medicaid ID is required.","web_beneficiary_id_placeholder":"Enter your Medicaid ID number","web_beneficiary_id_radio":"Medicaid ID","web_benefit_program":"Benefit Program","web_button_apply":"Apply","web_button_can_enroll":"Enroll","web_button_cancel":"Cancel","web_button_choose_a_plan":"Choose a health plan","web_button_choose_a_provider":"Choose a PCP","web_button_choose_plan":"Choose this plan","web_button_choose_provider":"Choose this provider","web_button_compareplans":"Compare plans","web_button_confirm_continue":"Confirm & continue","web_button_continue":"Continue","web_button_enroll_now":"Enroll","web_button_enrolled_unable_to_change":"May make changes","web_button_find_providers":"Find providers","web_button_logout":"Log out","web_button_make_changes":"Make changes","web_button_read_now":"Read now","web_button_save_changes":"Save changes","web_button_save_continue":"Save & continue","web_button_submit":"Submit","web_button_survey_dashboard":"Return to Member home","web_button_thankyou":"Return to Member home","web_button_thankyou_survey":"Customer Satisfaction Survey","web_button_view_more":"View more","web_button_voluntary_enroll":"Make changes","web_cell_phone":"Cell phone","web_cell_phone_optin":"I agree to the terms and conditions to opt in to text messages.","web_cell_phone_placeholder":"Enter your cell phone number","web_cell_terms":"Terms and conditions for text messages: By giving your cell phone number and checking the box above, you agree to get text messages from NC Medicaid Managed Care. You will not get paper letters by mail. Your information will not be used to sell products. You agree to tell NC Medicaid Managed Care if your cell phone number changes. To stop getting text messages and get paper letters again, reply STOP when you get a text. Message and data rates may apply. Message frequency varies. You may also stop text messages by updating your communication preferences in your secure online account. The terms and conditions at the link below also apply.

Text message terms and conditions","web_changing_health_plan_label":"Tell us why you're choosing a new health plan.","web_changing_plan_placeholder":"Select a reason","web_choices_title":"Your enrollment choices","web_choose_different_health_plan":"Choose a different health plan","web_choose_different_provider":"Choose a different PCP","web_choose_health_provider_body":"Make sure your provider and health plan work with each other.

The directory has changed to show only primary care practices. You cannot search for your doctor unless the practice name is the doctor's name. For best results, start the search by \"County\" and all or part of the \"Practice Name\", if you know it. If you need help finding your primary practice name, call us at 1-833-870-5500 (TTY: 711 or relaync.com). The call is toll free.

","web_choose_medical_plan_body":"Choose a health plan. To compare health plans, go to Compare Plans. Or, you can choose a health plan now by selecting Choose this plan.","web_choose_one_two":"(Choose one or more)","web_choose_or":"OR","web_chose_ncmedicaid_pcp_popup":"Choosing NC Medicaid Direct will remove the PCP you previously selected and one will be assigned to you.","web_city_error":"You must enter a valid city.","web_comma":",","web_comprehensive_disability_accessibility":"Wheelchair access?","web_confirm_cancel_enrollment":"Cancel enrollment and go back to Member home","web_confirm_enrollment_choices_intro":"Check your enrollment choices to make sure everything is correct. Then select Continue.","web_confirmation_ncmedicaid":"PCP will be assigned to you","web_disenrollment_reason_error":"A reason is required.","web_dob":"Date of birth","web_dob_day_placeholder":"dd","web_dob_error":"Please enter a valid date of birth.","web_dob_month_placeholder":"mm","web_dob_year_placeholder":"yyyy","web_effectivedate":"Effective Date","web_email":"Email address","web_email_error":"You must enter a valid email.","web_email_format_error":"Your email address must include \"@\" and \".\"","web_email_optin":"I agree to the terms and conditions to opt in to email messages.","web_email_placeholder":"Enter your email address","web_email_terms":"Terms and conditions for email messages: By giving your email address and checking the box above, you agree to get emails from NC Medicaid Managed Care. You will not get paper letters by mail. Your information will not be used to sell products. You agree to tell NC Medicaid Managed Care if your email address changes. To stop getting emails and get paper letters again, select the Unsubscribe link at the bottom of the email. You may also stop emails by updating your communication preferences in your secure online account.","web_enrollment_contact_info_can_enroll":"You may choose a primary care provider (PCP) and health plan at any time. Call us toll free at 1-833-870-5500 (TTY: 711 or relaync.com). If you do not choose a health plan, you will stay in NC Medicaid Direct.","web_enrollment_contact_info_cannot_make_changes_tp":"You are enrolled in a health plan but cannot make changes. If you have questions about your health care choices, call us toll free at 1-833-870-5500 (TTY: 711 or relaync.com).

To change your primary care provider (PCP), call your health plan.","web_enrollment_contact_info_choices_future_title":"Pending enrollment choices","web_enrollment_contact_info_choices_title":"Current enrollment choices","web_enrollment_contact_info_enrolled_unable_change":"We may need proof of the reason for your request. We review all change requests. We will send a letter with a decision about your request.","web_enrollment_contact_info_future_provider":"To change your PCP, call your health plan. For health plan contact information, go to Contacts and links.","web_enrollment_contact_info_header":"Contact information","web_enrollment_contact_info_hoh_title":"Communication preferences","web_enrollment_contact_info_may_make_changes":"You are enrolled in a health plan but may make changes. To change your health plan, select Make changes. If you want to keep the health plan you have now, you do not need to do anything.

To change your primary care provider (PCP), call your health plan.","web_enrollment_contact_info_may_not_enroll":"You may not make changes online at this time. If you have questions, call us at 1-833-870-5500 (TTY: 711 or relaync.com). The call is toll free.","web_enrollment_contact_info_message":"Paperless Notifications

Only the head of household can change the email address and cell phone number on file with us.

To go paperless and get email and/or text messages, enter your email and/or cell phone number in the boxes below. You will stop getting paper letters by mail.

You will get email and/or text messages from us instead of paper letters by mail. The message will have a link. Use the link to log into your secure online account. Read your letters from NC Medicaid. We will send you email and/or text messages in the language on file with us. If you want to change your language preference, call us at 1-833-870-5500 (TTY: 711 or relaync.com). The call is toll free.","web_enrollment_contact_info_must_enroll":"You must choose a primary care provider (PCP) and health plan. If you don't choose a health plan, we will choose one for you. If you don't choose a PCP, your health plan will choose one for you. You know your health needs best, so it's best if you choose.","web_enrollment_contact_info_notifications":"Paperless Notifications

To go paperless, enter your email address and/or cell phone number in the boxes below. Only the head of household can change the email address and cell phone number on file with us.

Paperless means you stop getting paper letters by mail and get email and/or text messages from us instead. The message will have a link. Use the link to log into your secure online account. Read your letters from NC Medicaid Managed Care. We will send you email and/or text messages in the language on file with us. If you want to change your language preference, call us at 1-833-870-5500 (TTY: 711 or relaync.com). The call is toll free.","web_enrollment_contact_info_preferences_title":"Communication preferences","web_enrollment_contact_info_voluntary_enroll":"You are enrolled but may make changes. To change your primary care provider (PCP), call your health plan. To choose a new health plan, call us toll free at 1-833-870-5500 (TTY: 711 or relaync.com). If you want to keep the PCP and health plan you have now, you do not have to do anything.","web_enrollment_m003_next":"We will send you a letter telling you which health plan you are enrolled in. We will send the letter before July 1. If you have questions, call us at 1-833-870-5500 (TTY: 711 or relaync.com). The call is toll free. Or use the chat tool to chat with us online. We are open from 7 a.m. to 5 p.m., Monday through Saturday.","web_enrollment_m003_status":"We received your enrollment choices.","web_enter_search_above":"Enter your search above.","web_error_authentication_failure":"We could not find your account. For help, call us at 1-833-870-5500 (TTY: 711 or relaync.com). The call is toll free.","web_error_city":"You must enter a City.","web_error_county":"You must choose a County.","web_error_enrollment_documentation":"We received your request to change health plans. An enrollment Specialist will decide if you can make the change. If your request is because a family member is in another plan, you do not have to do anything. If your request is for any other reason, we will need a letter from your provider.","web_error_enrollment_documentation_status":"We received your request to change health plans.","web_error_enrollment_general":"There is something wrong with your request. Please call us at 1-833-870-5500 (TTY: 711 or relaync.com). The call is toll free.","web_error_enrollment_m013":"You chose the plan you have now. We will not make any changes.

To change your primary care provider (PCP), call your health plan at the number on your Medicaid card. You can also view contact information for the health plans at Contacts and links.","web_error_enrollment_m013_status":"No changes made","web_error_enrollment_submission":"Something went wrong","web_error_enrollment_success":"We have received your enrollment request.","web_error_failed":"Your login failed. For help, call us at 1-833-870-5500 (TTY: 711 or relaync.com). The call is toll free.","web_error_firstname":"You must enter your first name.","web_error_lastname":"You must enter your last name.","web_error_zip":"You must enter a ZIP Code.","web_fap_link_compare":"Find","web_fap_link_fap":"Find a provider","web_fap_link_home":"Home","web_fap_login":"Log in to enroll","web_fap_public_intro":"Use this page to view your primary care provider (PCP) choices.

The directory has changed to show only primary care practices. You cannot search for your doctor unless the practice name is the doctor's name. For best results, start the search by \"County\" and all or part of the \"Practice Name\", if you know it. If you need help finding your primary practice name, call us at 1-833-870-5500 (TTY: 711 or relaync.com). The call is toll free.","web_fap_title_fap":"Find a primary care provider (PCP)","web_firstname_placeholder":"Enter your first name","web_for_a_plan":"For a Plan","web_for_a_provider":"for a Provider","web_for_an_organization":"for an Organization","web_gender_female":"Female","web_gender_male":"Male","web_header_accessibility":"Accessibility","web_header_all_plans_accepted":"All Plans Accepted","web_header_medicaidplans":"NC Medicaid Direct","web_header_otherplans_accepted":"Other Plans Accepted","web_header_standardplans":"Standard Plans","web_header_standardplans_accepted":"Standard Plans Accepted","web_header_tailored_care_management":"Tailored Care Management Provider","web_header_tailoredplans":"Tailored Plans","web_header_tailoredplans_accepted":"Tailored Plans Accepted","web_header_tribalplans":"EBCI Tribal Option","web_header_view_all_plans_accepted":"View All Plans Accepted","web_health_care_option":"Health Care Option","web_health_plan":"a Health Plan","web_healthplan":"Health plan","web_healthplan_placeholder":"Choose a health plan","web_healthprovider":"Primary care provider (PCP)","web_healthprovider_placeholder":"Choose a PCP","web_home_body":"Welcome! Here you can view your enrollment status and change your health plan or primary care provider (PCP).","web_home_can_enroll":"May make changes","web_home_can_enroll_body":"You may choose a primary care provider (PCP) and health plan at any time. Call us toll free at 1-833-870-5500 (TTY: 711 or relaync.com). If you do not choose a health plan, you will stay in NC Medicaid Direct.","web_home_enrolled_unable_to_change":"For most request reasons, we will need proof","web_home_enrolled_unable_to_change_body":"We may need proof of the reason for your request. We review all change requests. We will send a letter with a decision about your request.","web_home_letters_link":"View them now","web_home_letters_unread":"You have unread letters.","web_home_link_bene_info":"View enrollment and contact information","web_home_may_enroll_body":"You are enrolled but may make changes. To change your primary care provider (PCP), call your health plan. To change your health plan, select Make changes. Or you can do nothing and keep the PCP and health plan you have now.","web_home_may_make_changes":"You are enrolled but may make changes. To change your primary care provider (PCP), call your health plan. To change your health plan, select Make changes. Or you can do nothing and keep the PCP and health plan you have now","web_home_may_make_changes_documentation":"For most request reasons, we will need proof","web_home_may_make_changes_documentation_body":"We may need proof of the reason for your request. We review all change requests. We will send a letter with a decision about your request.","web_home_may_not_enroll":"Cannot make changes online","web_home_may_not_enroll_body":"Important: If you got an enrollment packet and want to choose a health plan and primary care provider (PCP), call us at 1-833-870-5500 (TTY: 711 or relaync.com). The call is toll free. Or use the chat tool to chat with us online.","web_home_must_enroll":"Must enroll","web_home_must_enroll_body":"You must choose a primary care provider (PCP) and health plan. If you don't choose a health plan, we will choose one for you. If you don't choose a PCP, your health plan will choose one for you. You know your health needs best, so it's best if you choose.","web_home_voluntary_enroll":"May make changes","web_home_voluntary_enroll_body":"You are enrolled but may make changes. To change your primary care provider (PCP), call your health plan. To choose a new health plan, call us toll free at 1-833-870-5500 (TTY: 711 or relaync.com). If you want to keep the PCP and health plan you have now, you do not have to do anything.","web_hospital_affiliation":"Others this provider works with","web_ihcp_only":"IHCP Only","web_info_beneid_body":"To log in using your Medicaid ID, enter the number on your Medicaid card. It is 9 numbers and ends with 1 letter. For example: 123456789A.","web_info_beneid_title":"What is my Medicaid ID?","web_info_dob_body":"Use the drop down to enter the month, day and year.","web_info_dob_title":"How do I enter my date of birth?","web_info_last_four_body":"To log in using your SSN, enter the last four digits of your SSN. Do not use spaces. For example: 1234.","web_info_last_four_title":"How do I enter the last four digits of my SSN?","web_last_four":"Last four digits of Social Security Number (SSN)","web_last_four_error":"You must enter the last four digits of your SSN. Do not use spaces.","web_last_four_placeholder":"XXXX","web_last_four_radio":"Last 4 digits of Social Security Number","web_lastname_placeholder":"Enter your last name","web_letters_body":"This page has your letters from NC Medicaid Managed Care. You may not have letters on this page if you have not signed up to go paperless, or we have not sent you any paperless letters. Learn more about going paperless at Get answers.","web_letters_count_label":"letters","web_letters_pdfviewer_intro":"The letters in your account will never be removed, so you can go back to read them at any time. You may also print or save a copy of this letter.","web_letters_unread":"Unread","web_link_back":"Back","web_link_cancel":"Cancel","web_link_change":"Change","web_link_hide":"Hide","web_link_logout":"Log out","web_link_member_home":"Return to Member home","web_link_select":"Select","web_link_show":"Show","web_link_startover":"Start over","web_link_view_letters":"View letters","web_location":"a location","web_location_miles":"miles away","web_login_body":"You must link your NCID the first time you log in to your account. To link your account, fill in the information below.","web_login_enroll":"Log in to enroll","web_login_header":"Log in to your account","web_login_title":"Link your NCID","web_login_using_my":"Login using my:","web_max_results_exceeded":"Your search has too many results. Please select other fields to narrow your search. Or you can narrow your location.","web_medicaid_direct_plan_banner":"You searched for NC Medicaid Direct. You will find providers who work with NC Medicaid Direct. To learn more about NC Medicaid Direct, go to Get Answers.","web_medicaid_id_error":"Please enter a valid Medicaid ID.","web_message_error":"You must enter a valid message.","web_modal_logout_body":"Select Log out to leave.
Select Cancel to keep going with online enrollment.","web_modal_logout_subhead":"You are leaving the online enrollment portal. If you log out, you will lose any unsaved changes.","web_modal_logout_title":"Logging out...","web_modal_profile_sucess_body":"We have received your changes to your communication preferces.","web_modal_profile_sucess_continue":"Continue","web_modal_profile_sucess_title":"Updates received","web_modal_startover_cancel":"Cancel and continue","web_modal_startover_confirm":"You have unsaved changes.","web_modal_startover_copy_confirm":"If you leave this page, your changes will not be saved. Are you sure you want to leave?","web_modal_startover_y":"Yes, leave this page","web_modal_timeout_body":"Your session is ending. If your session ends, you will lose your enrollment choices.","web_modal_timeout_bodyextra":"Select Continue to keep going with online enrollment.
Select Log out to leave.","web_modal_timeout_title":"Your session is ending","web_name":"Name","web_name_error":"You must enter a valid name.","web_no_button":"No","web_npi_error":"You must enter a valid NPI / Atypical #.","web_org_match_search":"Organizations match your search.","web_outage_message":"Our service will be down to work on our website","web_page_not_found_description":"This page could not be found.","web_page_not_found_title":"Error","web_pcp_alert":"If you choose NC Medicaid Direct, a PCP will be assigned to you.
To learn more, go to Get answers.","web_pending_effective_date":"Pending","web_period":".","web_plan_provider_org_image":"Search by Plan for a Provider or Organization","web_plans_available":"plan(s) available

There may be other health plans available to you. To learn more, call us toll free at 1-833-870-5500 (TTY: 711 or relaync.com).

","web_po_dba":"DBA:","web_po_header":"NCDHHS - PROVIDER DIRECTORY 2023","web_po_npi":"NPI Number:","web_po_phone":"Phone:","web_po_print":"Print","web_portion_org_name":"at least a portion of an Organization name","web_portion_provider_last_name":"at least a portion of a Provider last name","web_pre_search_banner":"You can now search for other health care options in this directory. For questions or to learn more, go to Get Answers.","web_primary_phone":"Primary phone","web_primary_phone_make_changes":"To make changes to your contact information, please contact your local Department of Social Services (DSS). You can find your local office at https://www.ncdhhs.gov/localdss.","web_primary_phone_missing":"No phone number on file.","web_profile_enrollmentinformation":"Enrollment information","web_profile_healthplan":"Health plan","web_profile_intro":"","web_profile_provider":"Primary care provider (PCP)","web_provider_0_120":"0 - 120","web_provider_acc_new_ptnts":"Accepting New Patients","web_provider_acc_siblings":"Accepting Siblings","web_provider_accepts_new_patients":"Accepts new patients?","web_provider_address":"Address","web_provider_age_21_over":"21 and Over","web_provider_age_both":"Both","web_provider_age_ptnts_acc":"Age of Patients Accepted","web_provider_age_restrictions":"Patient age restrictions?","web_provider_age_under_20":"0-20","web_provider_ages_acc":"Ages Accepted","web_provider_banner_instructional_text_hpfo":"To search, choose a Health Plan, location, and one more search field.","web_provider_banner_instructional_text_hpfp":"To search, choose a Health Plan, location, and one more search field.","web_provider_banner_instructional_text_ofhp":"To search, enter a location and one more search field.","web_provider_banner_instructional_text_pfhp":"To search, enter a location and one more search field.","web_provider_begin_search_instructions":"Use this page to find and view Health Plans, Providers, and Organizations.","web_provider_benefit_programs_accepted":"Benefit Programs Accepted","web_provider_by_location":"Search by Location","web_provider_choose_one":"(Choose one)","web_provider_city":"City","web_provider_city_placeholder":"Enter a city","web_provider_clear":"Clear","web_provider_clear_all":"Clear all","web_provider_close_button":"Close","web_provider_county":"County","web_provider_county_label":"County","web_provider_county_placeholder":"Select a county","web_provider_directions":"Driving Directions","web_provider_driving_directions":"Driving directions","web_provider_enroll_button":"Enroll","web_provider_female":"Female","web_provider_filter_by":"Filter by","web_provider_filter_gender":"Gender or sex","web_provider_filter_gender_select":"Select a gender or sex","web_provider_filter_language":"Language","web_provider_filter_language_select":"Select a language","web_provider_filter_name":"Practice name (Optional)","web_provider_filter_name_placeholder":"Enter practice name","web_provider_filter_plan_placeholder":"Select a plan","web_provider_filter_providers_header":"Filter providers","web_provider_filter_specialty":"Select a provider specialty (Optional)","web_provider_filter_specialty_placeholder":"Select a provider specialty","web_provider_first_name_error":"You must enter a valid Provider first name.","web_provider_for_a_provider_button":"For a Provider","web_provider_for_an_org_button":"For an Organization","web_provider_for_plan_image":"Search by Provider for a Plan","web_provider_fri":"Friday","web_provider_gender":"Provider Gender","web_provider_gender_ptnts_acc":"Gender of Patients Accepted","web_provider_group_practice_name":"Group practice name","web_provider_health_plan_button":"Health Plan","web_provider_health_plan_search":"Health Plan","web_provider_hours_open":"Hours Open","web_provider_ihcp_only_hlp":"Check this box to search for Indian Health Care Providers (IHCPs). If you do not check this box, your results will show all Providers, including ones that are not IHCPs.

An IHCP is a health care provider that serves tribal members who qualify. It is run by the Eastern Band of Cherokee Indians (EBCI).","web_provider_language":"Language","web_provider_language_help_text":"If no language is selected, results return all English speaking providers","web_provider_languages":"Languages","web_provider_last_name_error":"You must enter a valid Provider last name.","web_provider_located_within":"Located within","web_provider_male":"Male","web_provider_match_search":"Providers match your search.","web_provider_miles_away":"miles away","web_provider_miles_of":"miles of","web_provider_mon":"Monday","web_provider_more_details":"View more details","web_provider_no":"No","web_provider_no_results":"No Providers match your search.","web_provider_npi_atypical":"NPI/Atypical #","web_provider_office_hours":"Office hours","web_provider_office_hours_modal":"Office hours","web_provider_org_for_plan":"Search by
Organization
for a Plan","web_provider_org_for_plan_image":"Search by Organization for a Plan","web_provider_org_for_plan_search_instructions":"Enter your search below. You must enter at least a portion of an Organization name and location.","web_provider_org_for_plan_title":"Search by Organization for a Health Plan","web_provider_organization_button":"Organization","web_provider_organization_name":"Organization Name","web_provider_pcp_only":"PCP Only","web_provider_pcp_only_hlp":"Check this box to search for Primary Care Providers (PCPs). If you do not check this box, your results will show all Providers, including ones that cannot be your PCP.

A PCP is a health care provider, such as your family doctor, that you choose to give you routine care and refer you to specialists when needed.","web_provider_phone":"Phone","web_provider_plan":"Plan","web_provider_plan_for_org_instructions":"Enter your search below. You must select a Health Plan, location and one more search field.","web_provider_plan_for_org_title":"Search by Plan for an Organization","web_provider_plan_for_provider_instructions":"Enter your search below. You must select a Health Plan, location and one more search field.","web_provider_plan_for_provider_title":"Search by Health Plan for a Provider","web_provider_plans_accepted":"Plans Accepted","web_provider_provider_button":"Provider","web_provider_provider_details_header":"Provider details","web_provider_provider_first_name":"Provider First Name","web_provider_provider_for_plan":"Search by
Provider
for a Plan","web_provider_provider_for_plan_title":"Search by Provider for a Plan","web_provider_provider_last_name":"Provider Last Name","web_provider_providers_at_org":"Providers working at this Location","web_provider_reset_filters":"Reset filters","web_provider_results_for":"Results for:","web_provider_results_no_providers":"Your search returned no results. If you can't find your PCP, check back in a few days. We update the provider directory each day as health plans add providers.","web_provider_results_plan_selected_no_providers":"Sorry, there are no results that match your search criteria and accept the plan you chose.","web_provider_results_text_results":"Displaying %@ of %@ results","web_provider_sat":"Saturday","web_provider_search":"Search","web_provider_search_below":"View your choices","web_provider_search_by":"Search by:","web_provider_search_by_county":"County","web_provider_search_by_location":"Search by location","web_provider_search_by_zip":"ZIP Code","web_provider_search_instructions":"Enter your search below. You must enter at least a portion of a Provider last name and location.","web_provider_select_button":"Select","web_provider_select_multiple":"(Select multiple)","web_provider_skip_step":"Skip this step","web_provider_specialty":"Specialty","web_provider_submit":"Submit","web_provider_sun":"Sunday","web_provider_thur":"Thursday","web_provider_title":"Choose a provider","web_provider_tues":"Tuesday","web_provider_video_text":" Watch a video> ","web_provider_view_all_providers":"View all Providers","web_provider_view_all_specialties":"View all specialties","web_provider_view_list":"View as list","web_provider_view_map":"View on map","web_provider_view_more":"View more","web_provider_wc_accsible":"Wheelchair Accessible","web_provider_wc_accsible_hlp":"Choose one or more to search for providers that offer accommodations you may need.","web_provider_wed":"Wednesday","web_provider_yes":"Yes","web_provider_zip":"ZIP Code","web_provider_zip_placeholder":"Enter a ZIP Code","web_providers_updating_banner_body":"Please check the Medicaid and NC Health Choice Provider and Health Plan Lookup Tool again later. Health plans add new providers to their networks, so we update the tool each day.","web_providers_updating_error_message_body":"Please try a new search or check the Medicaid and NC Health Choice Provider and Health Plan Lookup Tool again later. Health plans add new providers to their networks, so we update the tool each day.","web_providers_updating_title":"Unable to find your provider?","web_report_error_close_button":"Close","web_report_error_member_category":"Category","web_report_error_member_email":"Email address","web_report_error_member_instructions":"Use this page to report a problem with our website. For example, you can tell us if Provider or Health Plan information is incorrect.","web_report_error_member_message":"Message (max 250 characters)","web_report_error_member_name":"Name","web_report_error_member_phone":"Phone number","web_report_error_member_title":"Report an error","web_report_error_provider_address_1":"Your address line 1","web_report_error_provider_address_2":"Your address line 2","web_report_error_provider_category":"Category","web_report_error_provider_city":"Your city","web_report_error_provider_email":"Your email address","web_report_error_provider_instructions":"Use this page to report a problem with our website. For example, you can tell us if Provider or Health Plan information is incorrect.","web_report_error_provider_message":"Message (max 250 characters)","web_report_error_provider_name":"Your name","web_report_error_provider_npi_atypical":"Your NPI/Atypical #","web_report_error_provider_phone":"Your phone number","web_report_error_provider_state":"Your state","web_report_error_provider_title":"Report an error","web_report_error_provider_zip":"Your ZIP Code","web_report_error_start":"Are you a health care Provider?","web_report_error_success":"Success!

We have received your message.","web_report_error_type_1":"Information about a Provider or Health Plan in incorrect.","web_report_error_type_2":"There is a problem with the website.","web_review_confirm":"Make sure your contact information is correct. You may also sign up to go paperless.","web_search_by_plan":"Search by
Plan ","web_selected_plan_body":"You chose %@. To enroll, select Save & continue.","web_selected_provider_body":"You chose %@. To enroll, select Save & continue.","web_show_all_specialties":"Specialties at this location","web_sidebar_beneficiary":"Member","web_sidebar_choices_title":"Your enrollment choices","web_sidebar_healthplan":"Health plan","web_sidebar_healthprovider":"Primary care provider (PCP)","web_standard_plan_banner":"You searched for a Standard Plan. You will find providers who work with the Standard Plan you chose. To learn more about Standard Plans, go to Get Answers.","web_start_body":"You may choose either a primary care provider (PCP) or a health plan first.","web_start_plan_body":"Choose a health plan first. Then choose a provider who works with that plan.","web_start_provider_body":"Choose a provider first. Then choose a health plan that works with that provider.","web_survey_body":"You may choose not to answer. Select Submit when you are done with this page.","web_survey_subhead":"Please answer the questions below.","web_tailored_plan_banner":"You searched for a Tailored Plan. You will find providers who work with the Tailored Plan you chose. To learn more about Tailored Plans, go to Get Answers.","web_terms_body":"Please accept the terms of enrollment.","web_terms_i_accept":"I accept these terms","web_terms_text":"
NC Medicaid Managed Care and/or MAXIMUS reserve the right to change these terms. Your use of the NC Medicaid Managed Care website (Site) or the NC Medicaid Managed Care mobile app (Mobile App) as defined below will be subject to the most current version of the terms at the time of such use. Your continued use of the Site or Mobile App or any service is acceptance of any changes to the terms.
When I accept below, I accept and acknowledge that:
By accessing, browsing and using the Site and/or the Mobile App, I accept, without limitation or qualification, the NC Medicaid privacy statement and these Terms.

The privacy statement describes how NC Medicaid uses and discloses my personal information. The privacy statement may change without notice. I may view the privacy statement at www.ncmedicaidplans.gov/privacy-statement.

I further agree that NC Medicaid has authorized use of this Site and Mobile App. I agree that access to and use of this Site and Mobile App may be discontinued at any time without notice. Only authorized users may use this Site and Mobile App. NC Medicaid monitors use of this Site and Mobile App at all times. Using this Site and Mobile App means that I consent to such monitoring. If monitoring shows possible evidence of criminal activity, I understand that Site and Mobile App personnel may give evidence of such monitoring to law enforcement officials.

Changing or verifying enrollment through this Site and Mobile App does not guarantee enrollment. NC Medicaid decides whether to accept enrollment requests completed on the Site and Mobile App.

I can change my provider anytime. I must call my health plan to change. My provider choice is not guaranteed. If the provider is not available, my plan may choose a different provider for me.

This is a legal agreement. When you click I accept at the end of these terms or access the Site or the Mobile App or use any service or materials in connection with the Site or Mobile App, you accept and agree to be bound by all of these terms.

","web_terms_text_subhead":"Please read and accept these terms.","web_terms_text_title":"Terms of enrollment","web_thankyou_collapse_all":"View less","web_thankyou_expand_all":"View more","web_thankyou_info_byfax_body":"1-833-898-9655","web_thankyou_info_byfax_title":"By fax","web_thankyou_info_bymail_body":"NC Medicaid
PO Box 613
Morrisville NC 27560","web_thankyou_info_bymail_title":"By mail","web_thankyou_information_title":"Where to send proof","web_thankyou_more_info_examples_body":"
Medicaid ID number
Member full name
Reason for the change
","web_thankyou_more_info_examples_title":"Required information for the provider letter","web_thankyou_next_body":"NC Medicaid Managed Care will send you a letter when they get your request. The letter will give you a decision about your request. \n\nTo change your primary care provider (PCP), call your health plan at the number on your Medicaid card. You can also view contact information for the health plans at Contacts and links.","web_thankyou_next_title":"What happens next?","web_thankyou_no_healthprovider_selected":"No provider selected","web_thankyou_text_benes":"Thank you for your submission.","web_thankyou_text_body":"You completed your enrollment choices. We want to hear from you! Please take our","web_then_you_can_search":"Then you will be able to search","web_title_accept":"Accept terms","web_title_assessment":"Customer Satisfaction Survey","web_title_confirm":"Confirm your enrollment choices","web_title_confirm_contact":"Confirm your contact information","web_title_dashboard":"Member home","web_title_enrollment":"Where would you like to start?","web_title_letters":"Letters","web_title_plan":"Choose a health plan","web_title_profile":"Enrollment and contact information","web_title_provider":"Choose a primary care provider (PCP)","web_title_thankyou":"Thank you!","web_tribal_option_banner":"As a member of the Eastern Band of Cherokee Indians (EBCI) Tribal Option, you will only see PCPs in these search results. You can still get services from any Medicaid or NC Health Choice Provider listed in a search under the NC Medicaid Direct Health Plan.","web_tutorial_ad_link":"https://www.youtube.com/embed/Vkc4YwXZvso","web_tutorial_ad_title":"For audio descriptions, watch Tutorial: Medicaid and NC Health Choice Provider and Health Plan Lookup Tool (Audio Description).","web_tutorial_link":"https://www.youtube.com/embed/UF2GgTF4oRY","web_tutorial_video_header":"Learn how to search for providers and health plans","web_tutorial_video_title":"Watch Tutorial: Medicaid and NC Health Choice Provider and Health Plan Lookup Tool. ","web_video_label":"tutorial video","web_view_as_list":"View as list","web_view_details":"View more details","web_view_on_map":"View on map","web_years_old":"years old","web_yes_button":"Yes","web_you_must_enter":"Enter your search above. You must enter","web_you_must_select":"Enter your search above. You must select","web_you_must_ter":"You must enter","web_zip_error":"You must enter a valid ZIP Code.","id":"en"}}