{"locale":{"":"","

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Choosing":"your Provider or Health Plan

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Enrolling":"in NC Medicaid Managed Care

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Finding":"a Provider

","

NC Medicaid Managed Care: Introduction.

(LME-MCO)

Request to stay in NC Medicaid Direct and LME-MCO: Beneficiary form.

provider

Request to stay in NC Medicaid Direct (Fee for Service) and LME-MCO: Provider form.

Submit forms online.

ncdhhs.gov/localdss

Who must choose a health plan?

July 1, 2021.

Health Plan Change Request

Call us at 1-833-870-5500 (TTY: 1-833-870-5558). The call is toll free.
Go to Find a provider.
Find a list of doctors and other specialists for each health plan on the free mobile app.
Ask your PCP

Contacts and links.

Do you want to keep your current provider? Or do you want a new one?
Does the health plan have the providers, hospitals and specialists you use?
Does anyone in your family have special health needs?
What added services does the health plan have?

View health plans.

Tips for choosing a health plan.

WellCare

wellcare.com/NC

UnitedHealthcare Community Plan

uhccommunityplan.com/nc

HealthyBlue

HealthyBlueNC.com

AmeriHealth Caritas

amerihealthcaritasnc.com

Carolina Complete Health

carolinacompletehealth.com

The Eastern Band of Cherokee Indians (EBCI) Tribal Option

EBCITribalOption.com

Go to Tips for choosing a health plan.
Call us at 1-833-870-5500 (TTY: 1-833-870-5588). The call is toll free.

Contacts and links.

ncdhhs.gov/localdss

1-888-245-0179

NC Medicaid Direct services

Request to stay in the NC Medicaid Direct and LME-MCO: Beneficiary Form

provider

Request to stay in NC Medicaid Direct (Fee for Service) and LME-MCO: Provider form.

Submit forms online

1-833-870-5500

March 15, 2021

There are 3 ways to apply:

Online: Apply online at ePass.
Mail: Mail a paper application or drop it off at your local Department of Social Services (DSS). Get a copy of the paper application.
In person: Apply in person at your local DSS.

ncdhhs.gov/localdss.

https://medicaid.ncdhhs.gov/medicaid/get-started/apply-for-medicaid-or-health-choice.

1-833-870-5500

relaync.com

NC Medicaid Direct
The Eastern Band of Cherokee Indians (EBCI) Tribal Option
WellCare
UnitedHealthcare Community Plan
Healthy Blue
AmeriHealth Caritas
Carolina Complete Health

Providers must update their data within 30 days of the change.
Health Plans must update their data within 10 days of the change.
Once a change is processed, we update this website within 5 business days.

Get answers.

1-833-870-5500

relaync.com

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If you have questions, call us at 1-833-870-5500 (TTY: 1-833-870-5588). Our hours of operation are 7 a.m. to 5 p.m., Monday through Saturday.","mb_confirmation_next_header":"Next steps","mb_confirmation_plan":"Plan","mb_confirmation_provider":"Primary care provider (PCP)","mb_confirmation_provider_skipped":"No provider chosen","mb_confirmation_status_header":"Status","mb_confirmation_status_success":"We received your enrollment choices","mb_congratulations_direction":"What happens next?","mb_congratulations_done":"Congratulations, You're Done!","mb_congratulations_done1":"Member: ","mb_congratulations_done2":"Health Plan: ","mb_congratulations_done3":"Provider: ","mb_congratulations_done4":"You chose for 's health plan. You requested to be your provider.","mb_congratulations_done6":"Next you will go back to the list of all members.","mb_congratulations_done7":"[Continue]","mb_congratulations_header":"Enrollment Submitted","mb_congratulations_no_provider":"You chose for 's health plan. You chose not to request a primary care provider.","mb_conjunction":"and","mb_connection_error":"We could not connect to NC Medicaid Managed Care. Please try again later.","mb_contact":"Contact","mb_contact_button":"contact us button","mb_contact_description":"contact description","mb_contact_us":"Contact us","mb_contact_us_instructions":"Call us to get answers to your questions. The call is free. Hours of operation: 7 a.m. to 5 p.m., Monday through Saturday.","mb_continueasguest":"Continue as guest","mb_county":"County","mb_county_label":"County","mb_current":"Current","mb_current_location":"Go to my current location","mb_currentplan_effectivedate":"Current plan effective date","mb_day_friday":"Friday","mb_day_monday":"Monday","mb_day_saturday":"Saturday","mb_day_sunday":"Sunday","mb_day_thursday":"Thursday","mb_day_tuesday":"Tuesday","mb_day_wednesday":"Wednesday","mb_directions":"Directions","mb_disclaimer_email":"By giving your email address and checking the box, you agree to get emails from NC Medicaid Managed Care.","mb_disclaimer_email_2":"You will not get paper letters by mail. Your information will not be used to sell products. You agree to tell NC Medicaid Managed Care if your email address changes. To stop getting emails and get paper letters again, select the \"Unsubscribe\" link at the bottom of the email. You may also stop emails by updating your communication preferences in your secure online account.","mb_disclaimer_email_optout":"By unchecking this box, you agree to stop getting emails from NC Medicaid Managed Care.","mb_disclaimer_email_req":"You do not have an email address on file. Please add an email address to continue.","mb_disclaimer_txts":"By giving your cell phone number and checking the box, you agree to get text messages from NC Medicaid Managed Care.","mb_disclaimer_txts_2":"You will not get paper letters by mail. Your information will not be used to sell products. You agree to tell NC Medicaid Managed Care if your cell phone number changes. To stop getting text messages and get paper letters again, reply STOP when you get a text. Message and data rates may apply. Message frequency varies. You may also stop text messages by updating your communication preferences in your secure online account. The terms and conditions at the link below also apply.","mb_disclaimer_txts_optout":"By unchecking this box, you agree to stop getting text messages from NC Medicaid Managed Care.","mb_disclaimer_txts_req":"You do not have a cell phone number on file. Please add a cell phone number to continue.","mb_disenroll_acknowledgement":"I understand and agree","mb_disenroll_action":"Action required","mb_disenroll_back_button":"Previous","mb_disenroll_description":"Once your request and supporting documents have been reviewed, you will receive a letter from North Carolina Medicaid with information about your request.","mb_disenroll_example_header":"Required information for the provider letter","mb_disenroll_examples":"* Medicaid ID number \n* Member full name \n* Reason for the change","mb_disenroll_fax":"1-833-898-9655","mb_disenroll_fax_header":"By fax","mb_disenroll_finish_button":"Finish","mb_disenroll_help":"For more information, go to Get answers.","mb_disenroll_instructions":"We received your request to change health plans. An Enrollment Specialist will decide if you can make the change. If your request is because a family member is in another plan, you do not have to do anything. If your request is for any other reason, we will need a letter from your provider.","mb_disenroll_mail":"NC Medicaid \nPO Box 613 \nMorrisville NC 27560","mb_disenroll_mail_header":"By mail","mb_disenroll_names":"Member name","mb_disenroll_next":"Next","mb_disenroll_next_button":"Next","mb_disenroll_next_header":"What happens next?","mb_disenroll_next_message":"NC Medicaid Managed Care will send you a letter when they get your request and proof. The letter will give you a decision about your request.\n\nTo change your primary care provider (PCP), call your health plan at the number on your Medicaid card. You can also view contact information for the health plans at https://ncmedicaidplans.gov/contacts-and-links.","mb_disenroll_plan":"Health plan","mb_disenroll_send_header":"Where to send proof","mb_disenroll_terms":"By checking the box below, you understand and agree to the next steps to complete your enrollment request.","mb_dismiss_dialog":"Dismiss dialog","mb_dismiss_filter":"Dismiss filter dialog / Close filter","mb_distance":"Distance","mb_dob":"Date of Birth","mb_dob_month":"Enter your abbreviated birth month","mb_dob_scroll":"Please scroll for your birth month, day, and year or type to enter","mb_documents_and_forms":"Submit forms online","mb_documents_link":"https://ncmedicaidplans.gov/submit-forms-online","mb_done":"Done","mb_edit":"Edit","mb_edit_address_information":"Edit Address Information","mb_edit_beneficiary":"Enrollment choices:","mb_edit_profile":"Edit profile","mb_effectivedate":"New health plan start date","mb_english":"English","mb_enroll":"Enroll","mb_enroll_in_plan":"Choose this plan","mb_enroll_now":"Enroll Now","mb_enroll_plan_details":"Member: \n Health Plan: \n Provider: ","mb_enroll_plan_details1":"Member: \n Provider: \n Health Plan: ","mb_enrolled_plan":"Current health plan","mb_enrolling":"enrolling","mb_enrollment":"Enrollment","mb_enrollment_error":"Error","mb_enrollment_info":"Enrollment information","mb_enrollment_m003_next":"We will send you a letter telling you which health plan you are enrolled in. We will send the letter before July 1. If you have questions, call us at 1-833-870-5500 (TTY: 1-833-870-5588). Or use the chat tool to chat with us online. We are open from 7 a.m. to 5 p.m., Monday through Saturday.","mb_enrollment_m003_status":"We received your enrollment choices.","mb_enrollment_m013_next":"You chose the plan you have now. We will not make any changes.\n\nTo change your primary care provider (PCP), call your health plan at the number on your Medicaid card. You can also view contact information for the health plans at https://www.ncmedicaidplans.gov/contacts-and-links","mb_enrollment_m013_status":"No changes made","mb_enrollment_plan_change_current":"This member is currently enrolled in as the health plan.","mb_enrollment_plan_change_description":"You are currently enrolled in a health plan and are requesting a different plan which requires you to submit a Plan Change Reason Code.","mb_enrollment_plan_change_selected":"You chose for .","mb_enrollment_plan_info":"Now Choose a Plan \n Member: \n Provider: \n Health Plan: [blank] \n\n We received your provider choice. \n You chose to be the primary care provider for . \n\n Now you must choose a plan. \n You must choose a health plan that works with your provider. Next you will see a list of plans that work with .","mb_enrollment_provider_info":"Now Choose a Provider \n Member: \n Health Plan: \n Provider: [blank] \n\n We received your plan choice. \n You chose for 's health plan. \n\n Now you must choose a provider. \n You must choose a provider who works with your health plan. Next you will see a list of providers who work with .","mb_enrollment_received":"We received your enrollment choices.","mb_enrollment_submitted_to_state":"We sent your health plan choice to the state for processing. You may still change your plan.","mb_enrollment_transaction_failed":"We were unable to process your enrollment choices. You may have to choose a different plan or provider. You can call us at 1-833-870-5500 for help (TTY: 1-833-870-5588).","mb_enrollmenttermstitle":"Terms of enrollment","mb_enrolment_submit":"Successfully submitted enrollment","mb_enter":"Enter","mb_errorLoginMissingRequiredFields":"You must fill out all fields, including date of birth and last 4 digits of SSN.","mb_error_popup":"Error","mb_evening":"Good Evening","mb_expanded":"expanded","mb_explore_guest":"You can explore the app as a guest. You must log in to enroll.","mb_facetpanel2":"Provider specialty","mb_facetpanel4":"Languages spoken","mb_faq_pagetitle":"Get answers","mb_faqs":"FAQ","mb_filter":"Filter","mb_filter_providers":"Filter providers","mb_filters":"Filters","mb_filters_popup_title":"Filter","mb_find_a_plan":"Find a plan","mb_find_a_provider":"Find a Provider","mb_find_providers":"Search","mb_find_providers_near":"Find providers","mb_find_suitable_providers":"Find the provider that suits you best.","mb_finish_save":"Finish and save","mb_firstname":"First Name","mb_follow_twitter":"Follow us on Twitter!","mb_follow_us":"Follow Us!","mb_gender_female":"Female","mb_gender_label":"Gender","mb_gender_male":"Male","mb_gender_unspecified":"Unspecified","mb_get_in_touch":"We are here to help.","mb_give_us_call":"Call NC Medicaid Managed Care Call Center","mb_glossary_pagetitle":"Words to know","mb_goBack":"Go back","mb_guest_mode":"You are in Guest Mode","mb_guest_title":"Home","mb_guestmodeinstruction":"Explore this content as a guest. To start the process of enrolling you will need to log in.","mb_head_of_household":"Head of Household","mb_header_beneficiary":"Member","mb_header_enrolling":"Enrolling:","mb_header_plan":"Health plan","mb_header_provider":"Provider","mb_health_plan":"Health Plan","mb_help_button_has_popup":"help button has pop-up, double tap to activate","mb_help_pagetitle":"Help","mb_help_text":"help","mb_home":"Home","mb_hospital_affiliation":"Others this provider works with","mb_hospitals":"Hospitals","mb_hours_open":"Hours Open","mb_i_accept":"I accept","mb_ihcp_info_text":"Check this box to search for Indian Health Care Providers (IHCPs). If you do not check this box, your results will show all Providers, including ones that are not IHCPs. An IHCP is a health care provider that serves tribal members who qualify. It is run by the Eastern Band of Cherokee Indians (EBCI).","mb_ihcp_only":"IHCP Only","mb_ios_store_link":"https://itunes.apple.com/us/app/nc-medicaid-managed-care/id1465910986","mb_language_info_text":"If no language is selected, results return all English speaking providers","mb_language_label":"Language","mb_languages_label":"Language","mb_lastfour":"Last 4 digits of SSN","mb_lastname":"Last Name","mb_learn_more":"Learn about NC Medicaid","mb_learn_more_url":"https://ncmedicaidplans.gov/learn","mb_leave_process":"Leave","mb_like_facebook":"Like us on Facebook!","mb_like_us":"Like Us!","mb_link":"Link","mb_link_collapsed":"link collapsed","mb_link_expanded":"link expanded","mb_link_facebook":"https://www.facebook.com/ncdhhs","mb_link_ncid":"Link your NCID","mb_link_ncid_info":"You must link your NCID the first time you log into your account. To link your account, fill in the information below.","mb_link_twitter":"https://twitter.com/ncdhhs","mb_load_more_results":"Load More","mb_loading":"Loading","mb_located_within":"Located within","mb_location":"Location","mb_location_denied_message":"To find a provider near your current location, you must enable Location Services in your device's Settings.","mb_location_denied_title":"Permission Denied","mb_location_error":"To find a provider near your current location, you must enable Location Services in your device's Settings.","mb_location_failure":"To find a provider near your current location, you must enable Location Services in your device's Settings.","mb_lockedout":"Your case is locked. Please call the contact center.","mb_login":"Log in","mb_login_button":"Log in to enroll","mb_login_error":"We don't seem to have that information in our records. Please try to sign in again or call us at 1-833-870-5500 (TTY: 1-833-870-5588)","mb_login_to_enroll":"Log in to enroll","mb_logout":"Log out","mb_logout_button":"log-out button","mb_maintenance":"Upcoming Maintenance","mb_medicaid_id":"Medicaid ID","mb_memberfname":"Member First Name","mb_memberlname":"Member Last Name","mb_members":"Members: ","mb_modify_selections":"Modify Selections","mb_morning":"Good Morning","mb_network_error":"Failed to connect to NC Medicaid Managed Care. Please check your device's network connection.","mb_newUser":"New user","mb_next":"Next","mb_next_plan":"next plan","mb_no":"No","mb_no_search_results_message":"No Providers match your search. Please try a new search or check the Medicaid and NC Health Choice Provider and Health Plan Lookup Tool again later. Health plans add new providers to their networks, so we update the tool each day. You have until May 21, 2021 to choose a health plan. After that date, we will choose a health plan for you. You can change your health plan for any reason through September 30, 2021.","mb_no_stay_logged_in":"No, stay logged in","mb_no_value_selected":"No value selected","mb_none":"None","mb_none_selected":"None selected","mb_noplan_message":"We have found a problem which stops you from enrolling online. Please call us for assistance.","mb_noplanselected":"No plan selected yet","mb_nosearchresults":"Your search returned no results. If you cannot find your PCP, check back in a few days. We update the provider directory each day as health plans add providers.","mb_not_completed":"not completed","mb_npi_label":"NPI/Atypical #","mb_of":"of","mb_office_hours":"Office hours","mb_ok":"OK","mb_opens_dialog_link":"Opens dialog link","mb_opt_email":"I agree to the terms and conditions to opt in to email messages","mb_opt_txt":"I agree to the terms and conditions to opt in to text messages","mb_organization_for_plan":"Search by Organization
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You can change your health plan for any reason through September 30, 2021.","mb_providers_updating_title":"Unable to find your provider?","mb_providers_working_at_this_location":"Providers Working at This Location","mb_radio_button_checked":" of ","mb_radio_button_unchecked":" of ","mb_ratings_alert_content_android":"Rate this app in Google Play.","mb_ratings_alert_content_ios":"Rate this app in the App Store.","mb_ratings_alert_ignore":"Don't Show Again","mb_ratings_alert_later":"Not Now","mb_ratings_alert_rate":"Leave Rating","mb_ratings_alert_title":"Like NC Medicaid?","mb_report_error":"Report Error","mb_report_error_description":"Are you a health care Provider?","mb_report_error_link_member":"https://ncmedicaidplans.gov/form/report-an-error-member","mb_report_error_link_provider":"https://ncmedicaidplans.gov/form/report-an-error-providers-and-organizations","mb_required":"Required","mb_reset":"Reset","mb_results":"result(s)","mb_rightbox_button3":"Help","mb_rightbox_title":"What would you like to do?","mb_save":"Save","mb_save_changes":"Save changes","mb_sdr_document_instructions":"This page has your letters from NC Medicaid Managed Care. 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Learn more about going paperless at Get answers.","mb_sdr_documents_header":"Letters","mb_sdr_letter_count":" letters, unread","mb_sdr_menu_title":"Letters","mb_search":"Search","mb_search_address_field":"Address","mb_search_address_label":"Address","mb_search_by_health_plan_for_organization_title":"Search by Health Plan \nFor an Organization","mb_search_by_health_plan_for_provider_title":"Search by Health Plan\n For a Provider","mb_search_by_last_name":"Enter practice name","mb_search_by_location":"Search by Location","mb_search_by_name":"Search by Name","mb_search_by_organization_for_health_plan_title":"Search by Organization\n For a Health Plan","mb_search_by_provider_for_health_plan_title":"Search by Provider \nFor a Health Plan","mb_search_city_field":"City","mb_search_county_field":"County","mb_search_county_label":"County","mb_search_landing_instructions":"Use this page to find and view Health Plans, Providers, and Organizations.","mb_search_landing_title":"Find a Provider","mb_search_provider_description":"Search for providers description","mb_search_provider_name":"Search provider name","mb_search_video_instructions":"Watch a video>","mb_search_zip_field":"ZIP Code","mb_search_zip_label":"ZIP Code","mb_select":"- select -","mb_select_a_plan":"Select a Plan","mb_select_a_provider":"Choose a provider","mb_select_all":"Select All","mb_select_beneficiary":"Select beneficiary you'd like to enroll. 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You must select a Health Plan, location and one more search field.","mb_select_provider":"Choose this provider","mb_select_provider_card":"Select","mb_selectedname":"You have selected for enrollment.","mb_selectprovider_withplan":"You are choosing a provider who accepts your selected plan ","mb_servicedown":"North Carolina Enrollment Broker service is offline. Please try again later.","mb_settings":"Open Settings","mb_show_all_providers":"View all Providers","mb_show_all_specialties":"Specialties at this Location","mb_showing_plan":"Showing plan","mb_showing_results_for":"Results for:","mb_single_star_out_of_5":"star out of 5","mb_sites":"Group Names","mb_skip_finish":"Skip and finish","mb_sort":"sort","mb_sort_and_filter":"Filter","mb_spanish":"Español","mb_specialties":"Specialty","mb_specialty":"Specialty","mb_specify_last_name":"Enter your search above. You must enter at least a portion of a Provider last name.","mb_specify_last_name_location":"Enter your search above. You must enter at least a portion of a Provider last name and location.","mb_specify_org_name":"Enter your search above. You must enter at least a portion of an Organization name.","mb_specify_org_name_criteria":"Please specify an organization name and one other search criteria","mb_specify_org_name_location":"Enter your search above. You must enter a location.","mb_specify_org_name_location_criteria":"Enter your search above. You must enter at least a portion of an Organization name and location.","mb_state":"State","mb_status":"status","mb_status_each_beneficiary":"Status heading for each beneficiary","mb_stay_here":"Stay","mb_steps":"Steps","mb_submit":"Submit","mb_swipe_left_for_next_plan":"Swipe left for next plan","mb_swipe_right_for_previous_plan":"Swipe right for previous plan","mb_teletype":"TTY","mb_tenative_date":"The tenative date for your plan enrollment to begin is ","mb_terms_title":"Do you agree with these statements?","mb_timeout":"You were logged out because of inactivity. Please log in again.","mb_too_many_results_message":"Your search has too many results. Please select other fields to narrow your search. Or you can narrow your location.","mb_transfer_reason":"Transfer Reason","mb_tribal_option_info":"As a member of the Eastern Band of Cherokee Indians (EBCI) Tribal Option, you will only see PCPs in these search results. You can still get services from any Medicaid or NC Health Choice Provider listed in a search under the NC Medicaid Direct Health Plan.","mb_tty":"1-833-870-5588","mb_ttynumber":"TTY","mb_tutorial_link":"https://youtu.be/d6WeGTHPmug","mb_use_location":"Current Location","mb_verr_generalfailure":"Search error","mb_verr_nosearchresults":"Your search returned no results","mb_view_profile":"View profile","mb_want_cancel_process":"Are you sure you want to cancel?","mb_web_back":"Back","mb_web_forward":"Forward","mb_website":"ncmedicaidplans.gov","mb_website_url":"https://www.ncmedicaidplans.gov","mb_welcome_guest":"Welcome, Guest!","mb_what_would_you_like_to_do":"What would you like to do?","mb_wheelchair_accessible":"Wheelchair Accessible","mb_wheelchair_accessible_label":"Wheelchair Accessible","mb_wheelchair_info_text":"Check this box to search for wheelchair accessible Providers. If you do not check this box, your results will show all Providers, including ones that are not wheelchair accessible.","mb_y":"Yes","mb_years_old":"years old","mb_yes_log_out":"Yes, log out","mb_youareenrolled":"You are enrolled in","mb_zip":"ZIP Code","mb_zipcode_error":"You must enter a valid ZIP Code.","web_a":"","web_action_required":"Action required","web_added":"has been added to your enrollment choices.","web_added_body":"To enroll, select Save & continue.","web_address":"Address","web_address_line1_error":"You must enter a valid address.","web_address_line2_error":"You must enter a valid address.","web_after_hours_help_text":"After Hours Phone Number

For medical advice when the office is closed, call the after hours phone number.","web_after_hours_no":"After Hours Phone","web_alert_api_unavailable":"Our service is not available at this time. Please try again. For help, call us at 1-833-870-5500 (TTY: 1-833-870-5588).","web_alert_skip_provider":"You do not have to choose a PCP. You may","web_alert_skip_provider_skip":"Skip this step","web_and":"and","web_and_one_other_search_criteria":"one more search field","web_authentication_error_case_not_found":"We could not find your information in our system. Please check your information and try again. For help, you can call us at 1-833-870-5500. (TTY: 1-833-870-5588).","web_authentication_error_client_cin_not_matched_client":"We could not find a match to your information. Please check your information and try again. For help, you can call us at 1-833-870-5500. (TTY: 1-833-870-5588).","web_authentication_error_client_not_found":"We could not find your information in our system. Please check your information and try again. For help, you can call us at 1-833-870-5500. (TTY: 1-833-870-5588).","web_authentication_error_client_not_matched_with_case":"We could not find a match to your information. Please check your information and try again. For help, you can call us at 1-833-870-5500. (TTY: 1-833-870-5588).","web_authentication_error_duplicate_registration_process":"We found another NCID linked to the member information you entered. Please check your information and try again. For help, you can call us at 1-833-870-5500. (TTY: 1-833-870-5588).","web_authentication_error_locked_out":"Your account is locked because your validation failed too many times. For help, call us at 1-833-870-5500 (TTY: 1-833-870-5588).","web_authentication_error_no_valid_clients":"At this time, you and your household members do not qualify for Medicaid. For questions, call 1-833-870-5500 (TTY: 711 or relaync.com). The call is toll free.","web_authentication_error_verr_case_locked":"Your account is locked because your validation failed too many times. For help, call us at 1-833-870-5500 (TTY: 1-833-870-5588).","web_authentication_error_verr_client_belongs_in_multiple_cases":"We found more than one case for you, or the Medicaid ID you entered matches more than one person. For help, call us at 1-833-870-5500 (TTY: 1-833-870-5588).","web_authentication_error_verr_client_not_found":"We could not find your information in our system. Please check your information and try again. For help, call us at 1-833-870-5500. (TTY: 1-833-870-5588).","web_authentication_error_verr_more_then_one_client_identified":"We found more than one case for you, or the Medicaid ID you entered matches more than one person. For help, call us at 1-833-870-5500 (TTY: 1-833-870-5588).","web_beneficiary_id":"Medicaid ID","web_beneficiary_id_error":"Medicaid ID is required.","web_beneficiary_id_placeholder":"Enter your Medicaid ID number","web_beneficiary_id_radio":"Medicaid ID","web_benefit_program":"Benefit Program","web_button_apply":"Apply","web_button_can_enroll":"Enroll","web_button_cancel":"Cancel","web_button_choose_a_plan":"Choose a health plan","web_button_choose_a_provider":"Choose a PCP","web_button_choose_plan":"Choose this plan","web_button_choose_provider":"Choose this provider","web_button_compareplans":"Compare plans","web_button_confirm_continue":"Confirm & continue","web_button_continue":"Continue","web_button_enroll_now":"Enroll","web_button_enrolled_unable_to_change":"May make changes","web_button_find_providers":"Find providers","web_button_logout":"Log out","web_button_make_changes":"Make changes","web_button_read_now":"Read now","web_button_save_changes":"Save changes","web_button_save_continue":"Save & continue","web_button_submit":"Submit","web_button_survey_dashboard":"Return to Member home","web_button_thankyou":"Return to Member home","web_button_thankyou_survey":"Customer Satisfaction Survey","web_button_view_more":"View more","web_button_voluntary_enroll":"Make changes","web_cell_phone":"Cell phone","web_cell_phone_optin":"I agree to the terms and conditions to opt in to text messages.","web_cell_phone_placeholder":"Enter your cell phone number","web_cell_terms":"Terms and conditions for text messages: By giving your cell phone number and checking the box above, you agree to get text messages from NC Medicaid Managed Care. You will not get paper letters by mail. Your information will not be used to sell products. You agree to tell NC Medicaid Managed Care if your cell phone number changes. To stop getting text messages and get paper letters again, reply STOP when you get a text. Message and data rates may apply. Message frequency varies. You may also stop text messages by updating your communication preferences in your secure online account. The terms and conditions at the link below also apply.

Text message terms and conditions","web_changing_health_plan_label":"Tell us why you're choosing a new health plan.","web_changing_plan_placeholder":"Select a reason","web_choices_title":"Your enrollment choices","web_choose_different_health_plan":"Choose a different health plan","web_choose_different_provider":"Choose a different PCP","web_choose_health_provider_body":"Make sure your provider and health plan work with each other.

The directory has changed to show only primary care practices. You cannot search for your doctor unless the practice name is the doctor's name. For best results, start the search by \"County\" and all or part of the \"Practice Name\", if you know it. If you need help finding your primary practice name, call us at 1-833-870-5500 (TTY: 1-833-870-5588).

","web_choose_medical_plan_body":"Choose a health plan. To compare health plans, go to Compare Plans. Or, you can choose a health plan now by selecting Choose this plan.","web_choose_one_two":"(Choose one or two)","web_choose_or":"OR","web_city_error":"You must enter a valid city.","web_comma":",","web_comprehensive_disability_accessibility":"Wheelchair access?","web_confirm_cancel_enrollment":"Cancel enrollment and go back to Member home","web_confirm_enrollment_choices_intro":"Check your enrollment choices to make sure everything is correct. Then select Continue.","web_disenrollment_reason_error":"A reason is required.","web_dob":"Date of birth","web_dob_day_placeholder":"dd","web_dob_error":"Please enter a valid date of birth.","web_dob_month_placeholder":"mm","web_dob_year_placeholder":"yyyy","web_effectivedate":"Effective Date","web_email":"Email address","web_email_error":"You must enter a valid email.","web_email_format_error":"Your email address must include \"@\" and \".\"","web_email_optin":"I agree to the terms and conditions to opt in to email messages.","web_email_placeholder":"Enter your email address","web_email_terms":"Terms and conditions for email messages: By giving your email address and checking the box above, you agree to get emails from NC Medicaid Managed Care. You will not get paper letters by mail. Your information will not be used to sell products. You agree to tell NC Medicaid Managed Care if your email address changes. To stop getting emails and get paper letters again, select the Unsubscribe link at the bottom of the email. You may also stop emails by updating your communication preferences in your secure online account.","web_enrollment_contact_info_can_enroll":"You may choose a primary care provider (PCP) and health plan at any time. If you do not choose a plan, you will stay in NC Medicaid Direct.","web_enrollment_contact_info_choices_future_title":"Pending enrollment choices","web_enrollment_contact_info_choices_title":"Current enrollment choices","web_enrollment_contact_info_enrolled_unable_change":"We may need proof of the reason for your request. We review all change requests. We will send a letter with a decision about your request.","web_enrollment_contact_info_future_provider":"To change your PCP, call your health plan. For health plan contact information, go to Contacts and links.","web_enrollment_contact_info_header":"Contact information","web_enrollment_contact_info_hoh_title":"Communication preferences","web_enrollment_contact_info_may_make_changes":"You are enrolled but may make changes. To change your primary care provider (PCP), call your health plan. To change your health plan, select Make changes. Or you can do nothing and keep the PCP and health plan you have now.","web_enrollment_contact_info_may_not_enroll":"You may not make changes at this time. If you have questions, call us at 1-833-870-5500 (TTY: 1-833-870-5588).","web_enrollment_contact_info_message":"Paperless Notifications

Only the head of household can change the email address and cell phone number on file with us.

To go paperless and get email and/or text messages, enter your email and/or cell phone number in the boxes below. You will stop getting paper letters by mail.

You will get email and/or text messages from us instead of paper letters by mail. The message will have a link. Use the link to log into your secure online account. Read your letters from NC Medicaid. We will send you email and/or text messages in the language on file with us. If you want to change your language preference, call us at 1-833-870-5500 (TTY: 1-833-870-5588).","web_enrollment_contact_info_must_enroll":"You must choose a primary care provider (PCP) and health plan. If you don't choose a health plan, we will choose one for you. If you don't choose a PCP, your health plan will choose one for you. You know your health needs best, so it's best if you choose.","web_enrollment_contact_info_notifications":"Paperless Notifications

To go paperless, enter your email address and/or cell phone number in the boxes below. Only the head of household can change the email address and cell phone number on file with us.

Paperless means you stop getting paper letters by mail and get email and/or text messages from us instead. The message will have a link. Use the link to log into your secure online account. Read your letters from NC Medicaid Managed Care. We will send you email and/or text messages in the language on file with us. If you want to change your language preference, call us at 1-833-870-5500 (TTY: 1-833-870-5588).","web_enrollment_contact_info_preferences_title":"Communication preferences","web_enrollment_contact_info_voluntary_enroll":"You are enrolled but may make changes. To change your primary care provider (PCP), call your health plan. To change your health plan, select Make changes. Or you can do nothing and keep the PCP and health plan you have now.","web_enrollment_m003_next":"We will send you a letter telling you which health plan you are enrolled in. We will send the letter before July 1. If you have questions, call us at 1-833-870-5500 (TTY: 1-833-870-5588). Or use the chat tool to chat with us online. We are open from 7 a.m. to 5 p.m., Monday through Saturday.","web_enrollment_m003_status":"We received your enrollment choices.","web_enter_search_above":"Enter your search above.","web_error_authentication_failure":"We could not find your account. For help, call us at 1-833-870-5500 (TTY: 1-833-870-5588).","web_error_city":"You must enter a City.","web_error_county":"You must choose a County.","web_error_enrollment_documentation":"We received your request to change health plans. An enrollment Specialist will decide if you can make the change. If your request is because a family member is in another plan, you do not have to do anything. If your request is for any other reason, we will need a letter from your provider.","web_error_enrollment_documentation_status":"Action required","web_error_enrollment_general":"There is something wrong with your request. Please call us at 1-833-870-5500 (TTY: 1-833-870-5588).","web_error_enrollment_m013":"You chose the plan you have now. We will not make any changes.

To change your primary care provider (PCP), call your health plan at the number on your Medicaid card. You can also view contact information for the health plans at Contacts and links.","web_error_enrollment_m013_status":"No changes made","web_error_enrollment_submission":"Something went wrong","web_error_enrollment_success":"We have received your enrollment request.","web_error_failed":"Your login failed. For help, call us at 1-833-870-5500 (TTY: 1-833-870-5588).","web_error_firstname":"You must enter your first name.","web_error_lastname":"You must enter your last name.","web_error_zip":"You must enter a ZIP Code.","web_fap_link_compare":"Find","web_fap_link_fap":"Find a provider","web_fap_link_home":"Home","web_fap_login":"Log in to enroll","web_fap_public_intro":"Use this page to view your primary care provider (PCP) choices.

The directory has changed to show only primary care practices. You cannot search for your doctor unless the practice name is the doctor's name. For best results, start the search by \"County\" and all or part of the \"Practice Name\", if you know it. If you need help finding your primary practice name, call us at 1-833-870-5500 (TTY: 1-833-870-5588).","web_fap_title_fap":"Find a primary care provider (PCP)","web_firstname_placeholder":"Enter your first name","web_for_a_plan":"For a Plan","web_for_a_provider":"for a Provider","web_for_an_organization":"for an Organization","web_gender_female":"Female","web_gender_male":"Male","web_health_plan":"a Health Plan","web_healthplan":"Health plan","web_healthplan_placeholder":"Choose a health plan","web_healthprovider":"Primary care provider (PCP)","web_healthprovider_placeholder":"Choose a PCP","web_home_body":"Welcome! Here you can view your enrollment status and change your health plan or primary care provider (PCP).","web_home_can_enroll":"May make changes","web_home_can_enroll_body":"You may choose a primary care provider (PCP) and health plan at any time. If you do not choose a plan, you will stay in NC Medicaid Direct.","web_home_enrolled_unable_to_change":"For most request reasons, we will need proof","web_home_enrolled_unable_to_change_body":"We may need proof of the reason for your request. We review all change requests. We will send a letter with a decision about your request.","web_home_letters_link":"View them now","web_home_letters_unread":"You have unread letters.","web_home_link_bene_info":"View enrollment and contact information","web_home_may_enroll_body":"You are enrolled but may make changes. To change your primary care provider (PCP), call your health plan. To change your health plan, select Make changes. Or you can do nothing and keep the PCP and health plan you have now.","web_home_may_make_changes":"May make changes","web_home_may_make_changes_documentation":"For most request reasons, we will need proof","web_home_may_make_changes_documentation_body":"We may need proof of the reason for your request. We review all change requests. We will send a letter with a decision about your request.","web_home_may_not_enroll":"Cannot make changes","web_home_may_not_enroll_body":"Important: If you got an enrollment packet and want to choose a health plan and primary care provider (PCP), call us at 1-833-870-5500 (TTY: 1-833-870-5588). Or use the chat tool to chat with us online.","web_home_must_enroll":"Must enroll","web_home_must_enroll_body":"You must choose a primary care provider (PCP) and health plan. If you don't choose a health plan, we will choose one for you. If you don't choose a PCP, your health plan will choose one for you. You know your health needs best, so it's best if you choose.","web_home_voluntary_enroll":"May make changes","web_home_voluntary_enroll_body":"You are enrolled but may make changes. To change your primary care provider (PCP), call your health plan. To change your health plan, select Make changes. Or you can do nothing and keep the PCP and health plan you have now.","web_hospital_affiliation":"Others this provider works with","web_ihcp_only":"IHCP Only","web_info_beneid_body":"To log in using your Medicaid ID, enter the number on your Medicaid card. It is 9 numbers and ends with 1 letter. For example: 123456789A.","web_info_beneid_title":"What is my Medicaid ID?","web_info_dob_body":"Use the drop down to enter the month, day and year.","web_info_dob_title":"How do I enter my date of birth?","web_info_last_four_body":"To log in using your SSN, enter the last four digits of your SSN. Do not use spaces. For example: 1234.","web_info_last_four_title":"How do I enter the last four digits of my SSN?","web_last_four":"Last four digits of Social Security Number (SSN)","web_last_four_error":"You must enter the last four digits of your SSN. Do not use spaces.","web_last_four_placeholder":"XXXX","web_last_four_radio":"Last 4 digits of Social Security Number","web_lastname_placeholder":"Enter your last name","web_letters_body":"This page has your letters from NC Medicaid Managed Care. You may not have letters on this page if you have not signed up to go paperless, or we have not sent you any paperless letters. Learn more about going paperless at Get answers.","web_letters_count_label":"letters","web_letters_pdfviewer_intro":"The letters in your account will never be removed, so you can go back to read them at any time. You may also print or save a copy of this letter.","web_letters_unread":"Unread","web_link_back":"Back","web_link_cancel":"Cancel","web_link_change":"Change","web_link_hide":"Hide","web_link_logout":"Log out","web_link_member_home":"Return to Member home","web_link_select":"Select","web_link_show":"Show","web_link_startover":"Start over","web_link_view_letters":"View letters","web_location":"a location","web_location_miles":"miles away","web_login_body":"You must link your NCID the first time you log in to your account. To link your account, fill in the information below.","web_login_enroll":"Log in to enroll","web_login_header":"Log in to your account","web_login_title":"Link your NCID","web_login_using_my":"Login using my:","web_max_results_exceeded":"Your search has too many results. Please select other fields to narrow your search. Or you can narrow your location.","web_medicaid_id_error":"Please enter a valid Medicaid ID.","web_message_error":"You must enter a valid message.","web_modal_logout_body":"Select Log out to leave.
Select Cancel to keep going with online enrollment.","web_modal_logout_subhead":"You are leaving the online enrollment portal. If you log out, you will lose any unsaved changes.","web_modal_logout_title":"Logging out...","web_modal_profile_sucess_body":"We have received your changes to your communication preferces.","web_modal_profile_sucess_continue":"Continue","web_modal_profile_sucess_title":"Updates received","web_modal_startover_cancel":"Cancel and continue","web_modal_startover_confirm":"You have unsaved changes.","web_modal_startover_copy_confirm":"If you leave this page, your changes will not be saved. Are you sure you want to leave?","web_modal_startover_y":"Yes, leave this page","web_modal_timeout_body":"Your session is ending. If your session ends, you will lose your enrollment choices.","web_modal_timeout_bodyextra":"Select Continue to keep going with online enrollment.
Select Log out to leave.","web_modal_timeout_title":"Your session is ending","web_name":"Name","web_name_error":"You must enter a valid name.","web_no_button":"No","web_npi_error":"You must enter a valid NPI / Atypical #.","web_org_match_search":"Organizations match your search.","web_outage_message":"Our service will be down to work on our website","web_page_not_found_description":"This page could not be found.","web_page_not_found_title":"Error","web_pending_effective_date":"Pending","web_period":".","web_plan_provider_org_image":"Search by Plan for a Provider or Organization","web_plans_available":"health plans available to you","web_portion_org_name":"at least a portion of an Organization name","web_portion_provider_last_name":"at least a portion of a Provider last name","web_primary_phone":"Primary phone","web_primary_phone_make_changes":"To make changes to your contact information, please contact your local Department of Social Services (DSS). You can find your local office at https://www.ncdhhs.gov/localdss.","web_primary_phone_missing":"No phone number on file.","web_profile_enrollmentinformation":"Enrollment information","web_profile_healthplan":"Health plan","web_profile_intro":"","web_profile_provider":"Primary care provider (PCP)","web_provider_0_120":"0 - 120","web_provider_acc_new_ptnts":"Accepting New Patients","web_provider_acc_siblings":"Accepting Siblings","web_provider_accepts_new_patients":"Accepts new patients?","web_provider_address":"Address","web_provider_age_21_over":"21 and Over","web_provider_age_both":"Both","web_provider_age_ptnts_acc":"Age of Patients Accepted","web_provider_age_restrictions":"Patient age restrictions?","web_provider_age_under_20":"0-20","web_provider_ages_acc":"Ages Accepted","web_provider_banner_instructional_text_hpfo":"Choose a Health Plan. Then choose an Organization that works with that Health Plan.","web_provider_banner_instructional_text_hpfp":"Choose a Health Plan. Then choose a Provider that works with that Health Plan.","web_provider_banner_instructional_text_ofhp":"Choose an Organization. Then choose a Health Plan that works with that organization.","web_provider_banner_instructional_text_pfhp":"Choose a Provider. Then choose a Health Plan that works with that Provider.","web_provider_begin_search_instructions":"Use this page to find and view Health Plans, Providers, and Organizations.","web_provider_benefit_programs_accepted":"Benefit Programs Accepted","web_provider_by_location":"Search by Location","web_provider_choose_one":"(Choose one)","web_provider_city":"City","web_provider_city_placeholder":"Enter a city","web_provider_clear":"Clear","web_provider_clear_all":"Clear all","web_provider_close_button":"Close","web_provider_county":"County","web_provider_county_label":"County","web_provider_county_placeholder":"Select a county","web_provider_directions":"Driving Directions","web_provider_driving_directions":"Driving directions","web_provider_enroll_button":"Enroll","web_provider_female":"Female","web_provider_filter_by":"Filter by","web_provider_filter_gender":"Gender or sex","web_provider_filter_gender_select":"Select a gender or sex","web_provider_filter_language":"Language","web_provider_filter_language_select":"Select a language","web_provider_filter_name":"Practice name (Optional)","web_provider_filter_name_placeholder":"Enter practice name","web_provider_filter_plan_placeholder":"Select a plan","web_provider_filter_providers_header":"Filter providers","web_provider_filter_specialty":"Select a provider specialty (Optional)","web_provider_filter_specialty_placeholder":"Select a provider specialty","web_provider_first_name_error":"You must enter a valid Provider first name.","web_provider_for_a_provider_button":"For a Provider","web_provider_for_an_org_button":"For an Organization","web_provider_for_plan_image":"Search by Provider for a Plan","web_provider_fri":"Friday","web_provider_gender":"Provider Gender","web_provider_gender_ptnts_acc":"Gender of Patients Accepted","web_provider_group_practice_name":"Group practice name","web_provider_health_plan_button":"Health Plan","web_provider_health_plan_search":"Health Plan","web_provider_hours_open":"Hours Open","web_provider_ihcp_only_hlp":"Check this box to search for Indian Health Care Providers (IHCPs). If you do not check this box, your results will show all Providers, including ones that are not IHCPs.

An IHCP is a health care provider that serves tribal members who qualify. It is run by the Eastern Band of Cherokee Indians (EBCI).","web_provider_language":"Language","web_provider_language_help_text":"If no language is selected, results return all English speaking providers","web_provider_languages":"Languages","web_provider_last_name_error":"You must enter a valid Provider last name.","web_provider_located_within":"Located within","web_provider_male":"Male","web_provider_match_search":"Providers match your search.","web_provider_miles_away":"miles away","web_provider_miles_of":"miles of","web_provider_mon":"Monday","web_provider_more_details":"View more details","web_provider_no":"No","web_provider_no_results":"No Providers match your search.","web_provider_npi_atypical":"NPI/Atypical #","web_provider_office_hours":"Office hours","web_provider_office_hours_modal":"Office hours","web_provider_org_for_plan":"Search by
Organization
for a Plan","web_provider_org_for_plan_image":"Search by Organization for a Plan","web_provider_org_for_plan_search_instructions":"Enter your search below. You must enter at least a portion of an Organization name and location.","web_provider_org_for_plan_title":"Search by Organization for a Health Plan","web_provider_organization_button":"Organization","web_provider_organization_name":"Organization Name","web_provider_pcp_only":"PCP Only","web_provider_pcp_only_hlp":"Check this box to search for Primary Care Providers (PCPs). If you do not check this box, your results will show all Providers, including ones that cannot be your PCP.

A PCP is a health care provider, such as your family doctor, that you choose to give you routine care and refer you to specialists when needed.","web_provider_phone":"Phone","web_provider_plan":"Plan","web_provider_plan_for_org_instructions":"Enter your search below. You must select a Health Plan, location and one more search field.","web_provider_plan_for_org_title":"Search by Plan for an Organization","web_provider_plan_for_provider_instructions":"Enter your search below. You must select a Health Plan, location and one more search field.","web_provider_plan_for_provider_title":"Search by Health Plan for a Provider","web_provider_plans_accepted":"Plans Accepted","web_provider_provider_button":"Provider","web_provider_provider_details_header":"Provider details","web_provider_provider_first_name":"Provider First Name","web_provider_provider_for_plan":"Search by
Provider
for a Plan","web_provider_provider_for_plan_title":"Search by Provider for a Plan","web_provider_provider_last_name":"Provider Last Name","web_provider_providers_at_org":"Providers working at this Location","web_provider_reset_filters":"Reset filters","web_provider_results_for":"Results for:","web_provider_results_no_providers":"Your search returned no results. If you can't find your PCP, check back in a few days. We update the provider directory each day as health plans add providers.","web_provider_results_plan_selected_no_providers":"Sorry, there are no results that match your search criteria and accept the plan you chose.","web_provider_results_text_results":"Displaying %@ of %@ results","web_provider_sat":"Saturday","web_provider_search":"Search","web_provider_search_below":"View your choices","web_provider_search_by":"Search by:","web_provider_search_by_county":"County","web_provider_search_by_location":"Search by location","web_provider_search_by_zip":"ZIP Code","web_provider_search_instructions":"Enter your search below. You must enter at least a portion of a Provider last name and location.","web_provider_select_button":"Select","web_provider_select_multiple":"(Select multiple)","web_provider_skip_step":"Skip this step","web_provider_specialty":"Specialty","web_provider_submit":"Submit","web_provider_sun":"Sunday","web_provider_thur":"Thursday","web_provider_title":"Choose a provider","web_provider_tues":"Tuesday","web_provider_video_text":" Watch a video> ","web_provider_view_all_providers":"View all Providers","web_provider_view_all_specialties":"View all specialties","web_provider_view_list":"View as list","web_provider_view_map":"View on map","web_provider_view_more":"View more","web_provider_wc_accsible":"Wheelchair Accessible","web_provider_wc_accsible_hlp":"Check this box to search for wheelchair accessible Providers. If you do not check this box, your results will show all Providers, including ones that are not wheelchair accessible.","web_provider_wed":"Wednesday","web_provider_yes":"Yes","web_provider_zip":"ZIP Code","web_provider_zip_placeholder":"Enter a ZIP Code","web_providers_updating_banner_body":"Please check the Medicaid and NC Health Choice Provider and Health Plan Lookup Tool again later. Health plans add new providers to their networks, so we update the tool each day. You can change your health plan for any reason through September 30, 2021.","web_providers_updating_error_message_body":"Please try a new search or check the Medicaid and NC Health Choice Provider and Health Plan Lookup Tool again later. Health plans add new providers to their networks, so we update the tool each day. You can change your health plan for any reason through September 30, 2021.","web_providers_updating_title":"Unable to find your provider?","web_report_error_close_button":"Close","web_report_error_member_category":"Category","web_report_error_member_email":"Email address","web_report_error_member_instructions":"Use this page to report a problem with our website. For example, you can tell us if Provider or Health Plan information is incorrect.","web_report_error_member_message":"Message (max 250 characters)","web_report_error_member_name":"Name","web_report_error_member_phone":"Phone number","web_report_error_member_title":"Report an error","web_report_error_provider_address_1":"Your address line 1","web_report_error_provider_address_2":"Your address line 2","web_report_error_provider_category":"Category","web_report_error_provider_city":"Your city","web_report_error_provider_email":"Your email address","web_report_error_provider_instructions":"Use this page to report a problem with our website. For example, you can tell us if Provider or Health Plan information is incorrect.","web_report_error_provider_message":"Message (max 250 characters)","web_report_error_provider_name":"Your name","web_report_error_provider_npi_atypical":"Your NPI/Atypical #","web_report_error_provider_phone":"Your phone number","web_report_error_provider_state":"Your state","web_report_error_provider_title":"Report an error","web_report_error_provider_zip":"Your ZIP Code","web_report_error_start":"Are you a health care Provider?","web_report_error_success":"Success!

We have received your message.","web_report_error_type_1":"Information about a Provider or Health Plan in incorrect.","web_report_error_type_2":"There is a problem with the website.","web_review_confirm":"Make sure your contact information is correct. You may also sign up to go paperless.","web_search_by_plan":"Search by
Plan ","web_selected_plan_body":"You chose %@. To enroll, select Save & continue.","web_selected_provider_body":"You chose %@. To enroll, select Save & continue.","web_show_all_specialties":"Specialties at this location","web_sidebar_beneficiary":"Member","web_sidebar_choices_title":"Your enrollment choices","web_sidebar_healthplan":"Health plan","web_sidebar_healthprovider":"Primary care provider (PCP)","web_start_body":"You may choose either a primary care provider (PCP) or a health plan first.","web_start_plan_body":"Choose a health plan first. Then choose a provider who works with that plan.","web_start_provider_body":"Choose a provider first. Then choose a health plan that works with that provider.","web_survey_body":"You may choose not to answer. Select Submit when you are done with this page.","web_survey_subhead":"Please answer the questions below.","web_terms_body":"Please accept the terms of enrollment.","web_terms_i_accept":"I accept these terms","web_terms_text":"
NC Medicaid Managed Care and/or MAXIMUS reserve the right to change these terms. Your use of the NC Medicaid Managed Care website (Site) or the NC Medicaid Managed Care mobile app (Mobile App) as defined below will be subject to the most current version of the terms at the time of such use. Your continued use of the Site or Mobile App or any service is acceptance of any changes to the terms.
When I accept below, I accept and acknowledge that:
By accessing, browsing and using the Site and/or the Mobile App, I accept, without limitation or qualification, the NC Medicaid Privacy Policy and these Terms.

The Privacy Policy describes how NC Medicaid uses and discloses my personal information. The Privacy Policy may change without notice. I may view the Privacy Policy at www.ncmedicaidplans.gov/privacy-policy.

I further agree that NC Medicaid has authorized use of this Site and Mobile App. I agree that access to and use of this Site and Mobile App may be discontinued at any time without notice. Only authorized users may use this Site and Mobile App. NC Medicaid monitors use of this Site and Mobile App at all times. Using this Site and Mobile App means that I consent to such monitoring. If monitoring shows possible evidence of criminal activity, I understand that Site and Mobile App personnel may give evidence of such monitoring to law enforcement officials.

Changing or verifying enrollment through this Site and Mobile App does not guarantee enrollment. NC Medicaid decides whether to accept enrollment requests completed on the Site and Mobile App.

I can change my provider anytime. I must call my health plan to change. My provider choice is not guaranteed. If the provider is not available, my plan may choose a different provider for me.

This is a legal agreement. When you click I accept at the end of these terms or access the Site or the Mobile App or use any service or materials in connection with the Site or Mobile App, you accept and agree to be bound by all of these terms.

","web_terms_text_subhead":"Please read and accept these terms.","web_terms_text_title":"Terms of enrollment","web_thankyou_collapse_all":"View less","web_thankyou_expand_all":"View more","web_thankyou_info_byfax_body":"1-833-898-9655","web_thankyou_info_byfax_title":"By fax","web_thankyou_info_bymail_body":"NC Medicaid
PO Box 613
Morrisville NC 27560","web_thankyou_info_bymail_title":"By mail","web_thankyou_information_title":"Where to send proof","web_thankyou_more_info_examples_body":"
Medicaid ID number
Member full name
Reason for the change
","web_thankyou_more_info_examples_title":"Required information for the provider letter","web_thankyou_next_body":"NC Medicaid Managed Care will send you a letter when they get your request and proof. The letter will give you a decision about your request.

To change your primary care provider (PCP), call your health plan at the number on your Medicaid card. You can also view contact information for the health plans at Contacts and links.","web_thankyou_next_title":"What happens next?","web_thankyou_no_healthprovider_selected":"No provider selected","web_thankyou_text_benes":"Thank you for your submission.","web_thankyou_text_body":"You completed your enrollment choices. We want to hear from you! Please take our","web_then_you_can_search":"Then you will be able to search","web_title_accept":"Accept terms","web_title_assessment":"Customer Satisfaction Survey","web_title_confirm":"Confirm your enrollment choices","web_title_confirm_contact":"Confirm your contact information","web_title_dashboard":"Member home","web_title_enrollment":"Where would you like to start?","web_title_letters":"Letters","web_title_plan":"Choose a health plan","web_title_profile":"Enrollment and contact information","web_title_provider":"Choose a primary care provider (PCP)","web_title_thankyou":"Thank you!","web_tribal_option_banner":"As a member of the Eastern Band of Cherokee Indians (EBCI) Tribal Option, you will only see PCPs in these search results. You can still get services from any Medicaid or NC Health Choice Provider listed in a search under the NC Medicaid Direct Health Plan.","web_tutorial_link":"https://www.youtube.com/embed/d6WeGTHPmug","web_video_label":"tutorial video","web_view_as_list":"View as list","web_view_details":"View more details","web_view_on_map":"View on map","web_years_old":"years old","web_yes_button":"Yes","web_you_must_enter":"Enter your search above. You must enter","web_you_must_select":"Enter your search above. You must select","web_you_must_ter":"You must enter","web_zip_error":"You must enter a valid ZIP Code.","id":"en"}}