Have questions about NC Medicaid expansion, eligibility, or health plan? Check our Medicaid Expansion Q&A
North Carolina is Expanding Medicaid Coverage
Beginning December 1, 2023, more people can get health coverage through NC Medicaid. People who were not eligible for Medicaid before, may be able to get Medicaid with expansion. To learn more about NC Medicaid expansion, visit the NC Department of Health and Human Services Medicaid expansion website at https://medicaid.ncdhhs.gov/north-carolina-expands-medicaid.
Meetings and events
Learn more about NC Medicaid Managed Care. Join us at a community meeting or event.
Make sure your mailing address and contact information are correct
Update your address and other information for Medicaid with an enhanced ePASS account – without having to call or visit your local Department of Social Services (DSS). Sign up today at epass.nc.gov.
You can also visit or call your local DSS to check your information or report changes. To find your local DSS, go to ncdhhs.gov/localdss
Medicaid recertifications began April 1, 2023. You will get a letter from your local DSS if they need information to complete your recertification. Return the requested information to your local DSS to avoid a gap in your Medicaid coverage.
Schedule a ride to your medical appointment
Health plan members can schedule rides to medical appointments through Non-Emergency Medical Transportation (NEMT) services. Learn more about transportation services.
Merger of Trillium, Eastpointe and Sandhills
North Carolina will move from 6 to 4 Local Management Entities/Managed Care Organizations (LME/MCOs) February 1, 2024. Trillium Health Resources will give health care coverage to Eastpointe and Sandhills Center members. Except for the following counties: Partners Health Management will serve Davidson County; Alliance Health will serve Harnett and Vaya Health will serve Rockingham. Members will continue to get care and ongoing treatment from the LME/MCO.
This change will give members better access and health care in the long-term. For more information about the changes and how they may affect you, read the announcement here.
Look up providers and health plans
Use our tools to help you find and view primary care providers (PCPs) and health plans.
NC Medicaid Provider and Health Plan Lookup Tool
You can use the NC Medicaid Provider and Health Plan Lookup Tool to find a PCP. Our provider search will help you find the best PCP for you and your family.
To search for a provider, go to Find a provider.
Health Care Option Guide
You can use the Health Care Option Guide to view health plans. It will help you choose the best health plan to meet your health care needs.
To view health plans, go to View health plans.
We can help. Call us to get answers to your questions about NC Medicaid Managed Care. The call is toll free.
Phone: 1-833-870-5500 (TTY: 711 or RelayNC.com)
Hours of operation: We are open from 7 a.m. to 5 p.m., Monday through Saturday.
Or use the chat tool to chat with us online.
For answers to common questions, go to Get answers.
You can also contact the NC Medicaid Ombudsman if you have questions or problems your health plan or provider could not answer. Call 1-877-201-3750 or visit ncmedicaidombudsman.org.
Get the free mobile app
Use the app to find and view primary care providers (PCPs) and health plans for you and your family. Learn more about the free mobile app at Get answers.