Member resources

Main Content

You can find information and resources here to help you get the health care you need.

Meetings and events: To find meetings and events near where you live, go to Meetings and events.

Health Care Option Guide: All health plans offer the same basic benefits and services. Some health plans also offer added services. View health plans with this Health Care Option Guide.

Health plan change request: You can request to change your health plan in one of the following ways:

Member request to move to NC Medicaid Direct or LME-MCO: If you have behavioral health, substance use, intellectual and developmental disability (I/DD) or traumatic brain injury (TBI) support needs, you may ask to move to NC Medicaid Direct, including your Local Management Entity-Managed Care Organization (LME-MCO). Use the Request to Move to NC Medicaid Direct (Fee for Service) or LME-MCO: Beneficiary Form.

Provider request to move to NC Medicaid Direct or LME-MCO: If you are a provider, you may ask for a person to move to NC Medicaid Direct. Use the Request to Move to NC Medicaid Direct (Fee for Service) or LME-MCO: Provider Form.

Eastern Band of Cherokee Indians (EBCI) Tribal Option: If you are a federally recognized tribal member or qualify for services through Indian Health Service (IHS) and live in Cherokee, Haywood, Graham, Jackson or Swain County or in a neighboring county of the 5-county region, you may choose to enroll in the EBCI Tribal Option. As a member of the EBCI Tribal Option, you can still get services from any Medicaid or NC Health Choice provider. Use these resources to learn more:

Other resources: In NC Medicaid Managed Care, you choose a primary care provider (PCP) and health plan. Use these resources to help you choose:

County information

For information about your local Department of Social Services (DSS), select your county below.