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Contact us

Our call center opens March 1, 2021.

We can help you choose or change your primary care provider (PCP) and health plan. Call us to get answers to your questions about NC Medicaid Managed Care. The call is free. We can speak with you in other languages.

For answers to common questions, go to Get answers.

Health plans

For health plan questions, or to learn more about covered services, contact the health plan.


UnitedHealthcare Community Plan


AmeriHealth Caritas

Carolina Complete Health

Carolina Complete Health is offered to people who live in these counties: Alamance, Alexander, Anson, Bladen, Brunswick, Cabarrus, Caswell, Catawba, Chatham, Cleveland, Columbus, Cumberland, Durham, Franklin, Gaston, Granville, Harnett, Hoke, Iredell, Johnston, Lee, Lincoln, Mecklenburg, Montgomery, Moore, Nash, New Hanover, Orange, Pender, Person, Richmond, Robeson, Rowan, Sampson, Scotland, Stanly, Union, Vance, Wake, Warren, Wilson.

The Eastern Band of Cherokee Indians (EBCI) Tribal Option

The EBCI Tribal Option is for people who are federally recognized tribal members or qualify for Indian Health Services (IHS) and live in Cherokee, Haywood, Graham, Jackson or Swain County or in a neighboring county of the 5-county region.

Other resources

Medicaid Contact Center
Phone: 1-888-245-0179

North Carolina Medicaid Application