Contacts and links

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Contact us

We can help you choose or change your primary care provider (PCP) and health plan. Call us to get answers to your questions about NC Medicaid Managed Care. The call is toll free. We can speak with you in other languages.

Phone: 1-833-870-5500 (TTY: 711 or RelayNC.com)
Hours of operation: 
7 a.m. to 5 p.m., Monday through Saturday

You may also use the chat tool to chat with us online.

For answers to common questions, go to Get answers.

Health plans

For health plan questions, or to learn more about covered services, contact the health plan.

WellCare

wellcare.com/NC

This health plan is offered statewide.

UnitedHealthcare Community Plan

uhccommunityplan.com/nc

This health plan is offered statewide.

Healthy Blue

HealthyBlueNC.com

This health plan is offered statewide.

AmeriHealth Caritas

amerihealthcaritasnc.com

This health plan is offered statewide.

Carolina Complete Health

carolinacompletehealth.com

Carolina Complete Health is a provider-led entity offered to people who live in these counties: Alamance, Alexander, Anson, Bladen, Brunswick, Cabarrus, Caswell, Catawba, Chatham, Cleveland, Columbus, Cumberland, Durham, Franklin, Gaston, Granville, Harnett, Hoke, Iredell, Johnston, Lee, Lincoln, Mecklenburg, Montgomery, Moore, Nash, New Hanover, Orange, Pender, Person, Richmond, Robeson, Rowan, Sampson, Scotland, Stanly, Union, Vance, Wake, Warren, Wilson.

The Eastern Band of Cherokee Indians (EBCI) Tribal Option

EBCITribalOption.com

The EBCI Tribal Option is for federally recognized tribal members or others who qualify for services through Indian Health Service (IHS) and live in Cherokee, Haywood, Graham, Jackson or Swain County or in a neighboring county of the 5-county region. As a member of the EBCI Tribal Option, you can still get services from any Medicaid or NC Health Choice provider.

NC Medicaid Direct

bit.ly/NCBeneficiaryPortal

NC Medicaid Direct is for members who qualify.

Other resources

NC Medicaid Contact Center

Phone: 1-888-245-0179
Website: medicaid.ncdhhs.gov/contact

North Carolina Medicaid Application

Website: medicaid.ncdhhs.gov/medicaid/get-started/apply-for-medicaid-or-health-choice