Contact us
We can help you choose or change your primary care provider (PCP) and health plan. Call us to get answers to your questions about NC Medicaid Managed Care. The call is toll free. We can speak with you in other languages.
Phone: 1-833-870-5500 (TTY: 1-833-870-5588)
Hours of operation: 7 a.m. to 8 p.m., Monday through Sunday
You may also use the chat tool to chat with us online.
For answers to common questions, go to Get answers.
Health plans
For health plan questions, or to learn more about covered services, contact the health plan.
WellCare
This health plan is offered statewide.
UnitedHealthcare Community Plan
This health plan is offered statewide.
HealthyBlue
This health plan is offered statewide.
AmeriHealth Caritas
This health plan is offered statewide.
Carolina Complete Health
Carolina Complete Health is a provider-led entity offered to people who live in these counties: Alamance, Alexander, Anson, Bladen, Brunswick, Cabarrus, Caswell, Catawba, Chatham, Cleveland, Columbus, Cumberland, Durham, Franklin, Gaston, Granville, Harnett, Hoke, Iredell, Johnston, Lee, Lincoln, Mecklenburg, Montgomery, Moore, Nash, New Hanover, Orange, Pender, Person, Richmond, Robeson, Rowan, Sampson, Scotland, Stanly, Union, Vance, Wake, Warren, Wilson.
The Eastern Band of Cherokee Indians (EBCI) Tribal Option
The EBCI Tribal Option is for people who are federally-recognized tribal members or qualify for Indian Health Services (IHS) and live in Cherokee, Haywood, Graham, Jackson or Swain County or in a neighboring county of the 5-county region. As a member of the EBCI Tribal Option, you can still get services from any Medicaid or NC Health Choice provider.
Other resources
NC Medicaid Contact Center
Phone: 1-888-245-0179
Website: medicaid.ncdhhs.gov/contact
North Carolina Medicaid Application
Website: medicaid.ncdhhs.gov/medicaid/get-started/apply-for-medicaid-or-health-choice