Contact us
We can help you choose or change your health plan and primary care provider (PCP) Call us to get answers to your questions about NC Medicaid Managed Care. The call is toll free. We can speak with you in other languages.
Phone: 1-833-870-5500 (TTY: 711 or RelayNC.com)
Hours of operation: 7 a.m. to 8 p.m., Monday through Friday and 7 a.m. to 5 p.m. on Saturday
You may also use the chat tool to chat with us online.
For answers to common questions, go to Get answers.
Health plans
For health plan questions, or to learn more about covered services, contact the health plan.
WellCare (Standard Plan)
WellCare is offered statewide.
UnitedHealthcare Community Plan (Standard Plan)
UnitedHealthcare Community Plan is offered statewide.
Healthy Blue (Standard Plan)
Healthy Blue is offered statewide.
AmeriHealth Caritas (Standard Plan)
AmeriHealth Caritas is offered statewide.
Carolina Complete Health (Standard Plan)
Carolina Complete Health is a provider-led entity offered to people who live in these counties: Alamance, Alexander, Anson, Bladen, Brunswick, Cabarrus, Caswell, Catawba, Chatham, Cleveland, Columbus, Cumberland, Durham, Franklin, Gaston, Granville, Harnett, Hoke, Iredell, Johnston, Lee, Lincoln, Mecklenburg, Montgomery, Moore, Nash, New Hanover, Orange, Pender, Person, Richmond, Robeson, Rowan, Sampson, Scotland, Stanly, Union, Vance, Wake, Warren, Wilson.
Alliance Health (Tailored Plan)
Alliance Health is available in these counties: Cumberland, Durham, Johnston, Mecklenburg, Orange, Wake.
Eastpointe (Tailored Plan)
Eastpointe is available in these counties: Duplin, Edgecombe, Greene, Lenoir, Robeson, Sampson, Scotland, Warren, Wayne, Wilson.
Partners Health Management (Tailored Plan)
Partners Health Management is available in these counties: Burke, Cabarrus, Catawba, Cleveland, Davie, Forsyth, Gaston, Iredell, Lincoln, Rutherford, Stanly, Surry, Union, Yadkin.
Sandhills Center (Tailored Plan)
Sandhills Center is available in these counties: Anson, Davidson, Guilford, Harnett, Hoke, Lee, Montgomery, Moore, Randolph, Richmond, Rockingham.
Trillium Health Resources (Tailored Plan)
Trillium Health Resources is available in these counties: Beaufort, Bertie, Bladen, Brunswick, Camden, Carteret, Chowan, Columbus, Craven, Currituck, Dare, Gates, Halifax, Hertford, Hyde, Jones, Martin, Nash, New Hanover, Northampton, Onslow, Pamlico, Pasquotank, Pender, Perquimans, Pitt, Tyrrell, Washington.
Vaya Health (Tailored Plan)
Vaya Health is available in these counties: Alamance, Alexander, Alleghany, Ashe, Avery, Buncombe, Caldwell, Caswell, Chatham, Cherokee, Clay, Franklin, Graham, Granville, Haywood, Henderson, Jackson, Macon, Madison, McDowell, Mitchell, Person, Polk, Rowan, Stokes, Swain, Transylvania, Vance, Watauga, Wilkes, Yancey.
The Eastern Band of Cherokee Indians (EBCI) Tribal Option
The EBCI Tribal Option is for federally recognized tribal members or others who qualify for services through Indian Health Service (IHS) and live in Buncombe, Clay, Cherokee, Graham,Haywood, Henderson, Jackson, Macon, Madison, Swain or Transylvania counties. As a member of the EBCI Tribal Option, you can get services from any NC Medicaid or NC Health Choice provider.
NC Medicaid Direct
NC Medicaid Direct is for members who qualify.
Other resources
NC Medicaid Contact Center
Phone: 1-888-245-0179
Website: medicaid.ncdhhs.gov/contact
NC Medicaid Ombudsman
Phone: 1-877-201-3750
Website: ncmedicaidombudsman.org
North Carolina Medicaid Application
Website: medicaid.ncdhhs.gov/medicaid/get-started/apply-for-medicaid-or-health-choice