Contacts and links

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Contact us

We can help you choose or change your health plan and primary care provider (PCP) Call us to get answers to your questions about NC Medicaid Managed Care. The call is toll free. We can speak with you in other languages.

Phone: 1-833-870-5500 (TTY: 711 or RelayNC.com)

Hours of operation: 7 a.m. to 8 p.m., Monday through Friday and 7 a.m. to 5 p.m. on Saturday

You may also use the chat tool to chat with us online.

For answers to common questions, go to Get answers.

Health plans

For health plan questions, or to learn more about covered services, contact the health plan.

WellCare (Standard Plan)

wellcarenc.com

WellCare is offered statewide.

UnitedHealthcare Community Plan (Standard Plan)

uhccommunityplan.com/nc

UnitedHealthcare Community Plan is offered statewide.

Healthy Blue (Standard Plan)

healthybluenc.com

Healthy Blue is offered statewide.

AmeriHealth Caritas (Standard Plan)

amerihealthcaritasnc.com

AmeriHealth Caritas is offered statewide.

Carolina Complete Health (Standard Plan)

carolinacompletehealth.com

Carolina Complete Health is a provider-led entity offered to people who live in these counties: Alamance, Alexander, Anson, Bladen, Brunswick, Cabarrus, Caswell, Catawba, Chatham, Cleveland, Columbus, Cumberland, Durham, Franklin, Gaston, Granville, Harnett, Hoke, Iredell, Johnston, Lee, Lincoln, Mecklenburg, Montgomery, Moore, Nash, New Hanover, Orange, Pender, Person, Richmond, Robeson, Rowan, Sampson, Scotland, Stanly, Union, Vance, Wake, Warren, Wilson.

Alliance Health (Tailored Plan)

alliancehealthplan.org

Alliance Health is available in these counties: Cumberland, Durham, Johnston, Mecklenburg, Orange, Wake.

Eastpointe (Tailored Plan)

eastpointe.net

Eastpointe is available in these counties: Duplin, Edgecombe, Greene, Lenoir, Robeson, Sampson, Scotland, Warren, Wayne, Wilson.

Partners Health Management (Tailored Plan)

partnersbhm.org

Partners Health Management is available in these counties: Burke, Cabarrus, Catawba, Cleveland, Davie, Forsyth, Gaston, Iredell, Lincoln, Rutherford, Stanly, Surry, Union, Yadkin.

Sandhills Center (Tailored Plan)

sandhillscenter.org

Sandhills Center is available in these counties: Anson, Davidson, Guilford, Harnett, Hoke, Lee, Montgomery, Moore, Randolph, Richmond, Rockingham.

Trillium Health Resources (Tailored Plan)

trilliumhealthresources.org

Trillium Health Resources is available in these counties: Beaufort, Bertie, Bladen, Brunswick, Camden, Carteret, Chowan, Columbus, Craven, Currituck, Dare, Gates, Halifax, Hertford, Hyde, Jones, Martin, Nash, New Hanover, Northampton, Onslow, Pamlico, Pasquotank, Pender, Perquimans, Pitt, Tyrrell, Washington.

Vaya Health (Tailored Plan)

vayahealth.com

Vaya Health is available in these counties: Alamance, Alexander, Alleghany, Ashe, Avery, Buncombe, Caldwell, Caswell, Chatham, Cherokee, Clay, Franklin, Graham, Granville, Haywood, Henderson, Jackson, Macon, Madison, McDowell, Mitchell, Person, Polk, Rowan, Stokes, Swain, Transylvania, Vance, Watauga, Wilkes, Yancey.

The Eastern Band of Cherokee Indians (EBCI) Tribal Option

ebcitribaloption.com

The EBCI Tribal Option is for federally recognized tribal members or others who qualify for services through Indian Health Service (IHS) and live in Buncombe, Clay, Cherokee, Graham,Haywood, Henderson, Jackson, Macon, Madison, Swain or Transylvania counties. As a member of the EBCI Tribal Option, you can  get services from any NC Medicaid or NC Health Choice provider.

NC Medicaid Direct

bit.ly/NCBeneficiaryPortal

NC Medicaid Direct is for members who qualify.

Other resources

NC Medicaid Contact Center

Phone: 1-888-245-0179
Website: medicaid.ncdhhs.gov/contact

NC Medicaid Ombudsman

Phone: 1-877-201-3750

Website: ncmedicaidombudsman.org

North Carolina Medicaid Application

Website: medicaid.ncdhhs.gov/medicaid/get-started/apply-for-medicaid-or-health-choice